Beyond the natural ease of buying a car from CBS Quality Cars, we have also included the following steps. You can now find, finance and maintain used cars affordably with our established team. That is why CBS Quality Cars is North Carolina's leading used car dealer. CBS Quality Cars is a full service used car dealer with five locations in the Durham region. We aim to offer you with a fantastic experience. You are looking for an experience of used cars, not just a car. We provide the best service and experience for our customers if you purchase a used car from one of our dealers. Above all, we aim to ensure that you take advantage of every aspect of the buying experience, regardless of whether you are buying a new or used car.
What are the steps?
Of course, we offer you the expected and trusted service that you would hope to get at a car dealer. This service includes a team of skilled and friendly salespeople, a financial department with professional staff, and a service center with technicians who are certified and able to maintain and repair your car. Our parts department can also provide parts and accessories to suit your needs, customizing and maintaining your vehicle. All this is possible because we want you to enjoy a stress-free shopping experience and enjoy your used car, even if it isn't the newest or most expensive model.
Reviews Summary
CBS Quality Cars has a positive atmosphere cultivated by employees. with many customers praising the sales team for their customer support and professionalism. Cathy and Rufus recieved many thumbs up from customers who said they exceeded their expectations as they received personal and friendly interactions as well as prompt service and excellent follow-ups. Charlie's professional customer support is mentioned frequently by customers, who applaud his willingness and ability to help them feel comfortable during the process. Most customers said that their experience here was stress free, simple, and pressure-free when they purchased a car from the dealership. Additionally, there are several examples where staff go above and beyond, included fast sales, including same day sales, and delivery to the house, l even during an emergency, Despite some complaints about sales pressure, many customers indicate that they will return to the dealership for future car collections. Customer satisfaction at CBS Quality Cars is high because customers tend to feel respected and informed by their salespeople.
Frequently asked questions
7 questions
What do CBS Quality Cars clients say about the customer support?
Reviewers frequently praise the exceptional customer support, highlighting staff members like Cathy and Rufus for their attentiveness and helpfulness. Many mention a stress-free purchasing experience and personalized assistance throughout the process.
Does CBS Quality Cars offer financing options, and what do customers say about them?
Yes, they provide financing options including loan consultations and credit assessments. Customers appreciate the straightforward financing process and the team's ability to secure favorable loan rates, as noted in multiple reviews.
Can I get a trade-in appraisal at CBS Quality Cars?
Yes, they offer free trade-in appraisals and varying trade-in offers. This service is designed to assist customers in getting the best value for their vehicles.
What kind of vehicle sales does CBS Quality Cars provide?
CBS Quality Cars specializes in both new and used car sales. Their knowledgeable sales team is committed to helping customers find the right vehicle for their needs.
How does CBS Quality Cars handle customer support after purchase?
They provide free post-purchase follow-up to ensure customer satisfaction. Reviewers have noted the team's commitment to checking in after the sale, enhancing the overall customer experience.
What makes CBS Quality Cars stand out among used car dealers in Durham?
CBS Quality Cars is recognized for its friendly, knowledgeable staff and a focus on creating memorable experiences for customers. Reviewers highlight the team's dedication to personalized service and no-pressure sales.