Arnold & Smith PLLC

Summary of Client Feedback: Retained Arnold & Smith after reviewing advertising and researching their materials online, which listed representation in my home county. Based on this, I expected a certain level of engagement and communication. After this, the legal services firm in Asheville signed a written agreement and paid a retainer, going against a different attorney from the one the company advertised. I was not placed in communication with the attorney featured in the firm’s advertising prior to court. The agreement I signed clear indicated bond would be addressed before a judge. At my court appearance, bond was not addressed by counsel as I had anticipated based on the agreement, and I ultimately coordinated with my bondsman. On the day of my court appearance, I called my assigned attorney to inform him that I was approximately 10–20 minutes late due to parking and courthouse access concerns. Despite my notification to my attorney, I arrived toward 10:45, and my attorney was no longer present in the courtroom. My position was that I stood before a judge without the attorney I retained in the county not physically present at that time. My experience with communication during the representation was also problematic. In my opinion, phone conversations felt dismissive and abrasive, and certain exchanges felt unnecessarily confrontational. I did not feel supported in the manner I expected after retaining counsel. The Asheville-based firm later refunded the initial fee, the experience was stressful and disruptive. This review reflects my personal experience. Anyone considering this firm should ask clear questions about who will personally appear in court, how bond matters will be handled, and what communication standards to expect. Client feedback 3: Got my case dismissed! Client feedback 4: Got my case dismissed! Client feedback 5: Thank you so much to Jeff Thompson and Brittany Honeycutt at Arnold & Smith. They got me out of a very uncomfortable situation quickly and efficiently. Check them out next time you find yourself in a jam! Client feedback 6: Thank you so much to Jeff Thompson and Brittany Honeycutt at Arnold & Smith. They got me out of a very uncomfortable situation quickly and efficiently. Check them out next time you find yourself in a jam! Client feedback 7: They Took Great care of me and handled my case and was able to get it dismissed! Client feedback 8: They Took Great care of me and handled my case and was able to get it dismissed! Client feedback 9: I was fortunate to work with Ken Harris as my attorney during my divorce. He is professional, compassionate, and incredibly knowledgeable. He is proactive in his communication efforts and his responses are always timely. Ken has a way of communicating that makes complicated information easy to understand and anticipates what the future will bring. Ken made a highly complex and stressful situation much easier to navigate. Client feedback 10: I was fortunate to work with Ken Harris as my attorney during my divorce. He is professional, compassionate, and incredibly knowledgeable. He is proactive in his communication efforts and his responses are always timely. Ken has a way of communicating that makes complicated information easy to understand and anticipates what the future will bring. Ken made a highly complex and stressful situation much easier to navigate. Client feedback 11: I can't say enough good things about Arnold & Smith. I have been to multiple lawyers about the same child custody case and didn't feel like anyone was on my side or looking out for my child's best interest until I met with Corey Noland... Client feedback 12: I can't say enough good things about Arnold & Smith. I have been to multiple lawyers about the same child custody case and didn't feel like anyone was on my side or looking out for my child's best interest until I met with Corey Noland... Client feedback 13: I have never needed legal services before. Mr. Thompson made the experience seamless and easy. Very professional and highly educated. My case was completely done away with. Client feedback 14: I have never needed legal services before. Mr. Thompson made the experience seamless and easy. Very professional and highly educated. My case was completely done away with. Client feedback 15: Mr. Thompson was effective and required very little from me. Everything was resolved quickly with very little action on my end. Brittany, his paralegal was extremely helpful and quick to respond which put me at ease.