Customer feedback summary:
Overall, our experience was fantastic. The technicians were courteous and professional. Communication with the office staff was quick and easy. The billing process was the only thing I had a little trouble with; would be nice if it was all handled in one invoice instead of multiple pieces. Overall though great work, will use if I have any other issues.
A client, MacDougall
After hours service call from any client...and Eric from EC Restore answered the call. Very accommodating and understanding with client's situation. Job well done and the certifications were all provided to the insurance company accordingly. Thank you.
Client
Very knowledgeable, great customer service skills and compassion for those he serves. First-rate!
Client, Lavigne
Tommy at EC Restor) did a fantastic job on my kitchen after the pipe broke and flooded the whole house. He was fast and professional. You wouldn’t have known we had such a major water issue. I strongly recommended 10/10!
Client, Cantone
Frequently asked questions
7 questions
What do EC Restore clients say about the work?
Clients frequently praise the professionalism and knowledge of the team, particularly highlighting punctuality and effective communication throughout the restoration process. Reviewers also appreciate the thoroughness of the work, including the final results and assistance with insurance claims.
Does EC Restore provide emergency water extraction services in Concord?
Yes, they offer emergency water extraction as part of their water damage restoration services. Clients have noted their quick response times and effective handling of urgent situations, ensuring a smooth recovery process.
What services does EC Restore offer for water damage restoration?
EC Restore provides a comprehensive range of services: Emergency Water Extraction, Structural Drying, Repair and Reconstruction, Mold Remediation (Assessment and Inspection, Mold Removal, Post-Remediation Testing), Sewage Cleanup (Containment and Cleanup, Odor Removal, Disinfection Services), Insurance Claim Assistance (Documentation Preparation, Claim Submission Support, Follow-Up and Negotiation), and Post-Disaster Cleaning (Debris Removal, Deep Cleaning Services, Restoration of Belongings).
What are the business hours for EC Restore?
Their hours are as follows: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
Can I get assistance with insurance claims from EC Restore?
Yes, they provide insurance claim assistance, including documentation preparation, claim submission support, and follow-up and negotiation. Clients have noted their effective handling of insurance processes, making it easier for them during stressful situations.
How does EC Restore handle sewage cleanup?
They offer comprehensive sewage cleanup services, including containment and cleanup, odor removal, and disinfection services. Clients have expressed satisfaction with their thorough approach and the care taken during potentially hazardous situations.