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  1. US
  2. NH
  3. Manchester
CarMax

CarMax

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Open 11:00 AM-8:00 PM now
300 Keller St, Manchester, NH 03103, USA Get Directions
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ABOUT   Services Excellence Summary

We are CarMax and we live and breathe innovation. Our audacious customer experience designs, combined with a culture of relentlessness and our love of cars, have made us America's largest used car retailer. From the beginning, our "no haggle" pricing was the first salvo in the war against retailers who capitalize on overcharging consumers. We realized that car buying and selling was a stressful and nasty transaction that could be reshaped into a more understandable, fair event. Our passion is to save you time, eliminate your stress, and help you find the perfect car you don't need to worry about. Our story is a journey of social change and liberation for the American motorist. We have only just begun to redefine industry standards for customer service, evoking a new era of loyalty and offering a 'smile' to the millions of people we have bettered. You can now buy on your terms with CarMax. This includes buying online, at the store, or a combination of the two. Our Love Your Car Guarantee (see how it works) perfectly suits our flexible buying process. This also includes the industry-leading Love Your Car warranty (see the details), offering a 24-hour test drive, a 30-day return policy, up to 4,000 miles, and no deposit. Experience the boldness of CarMax and witness the invention that was long overdue.

 

SUMMARY   Reviews Summary

The reviews are dominated by favorable comments on the customers' ease and satisfaction while trading in their autos at Carmax, with most reviewers citing smooth and professional processes. It is evident that many customers commend Carmax for the ease of use from the appointment to dealing with the endless filing procedures and getting the quote from CS agents while at home. The review data indicate a relaxed, time-saving and professional car-selling system and customers review positive processing time. There's excited that the operation is even quicker than expected: a client in a review said he/she's convinced the staff are well-organized and have an enthusiasm to serve. ComVisible is the best source for rapid sales and positive customer comments, such as these: customers claim that is the car they’ve been searching for everywhere but find it there. One recent manager even said he was excited to find a particular car for his son at Carmax and would be driving increased. Many clients, both those giving and taking the positive comments, believe that Carmax offers a simple, pressure-free purchasing experience. The e-comment confirms the ease of finding a Carmax trader and claims that their service is a real and faster alternative to traditional car selling and buying offers. Clients also genuinely appreciate the helpful and friendly employees during the trade-in. A buyer who bought on the sussexoadertruck.com website from Virginia and sold to CarMax on Custermere.co.uk reveals that they're well served and bothfully understand what it means for the casual driver to access better services. The review Dan was a stranger to most of the staff and that clearly showed that the employees pay pure services,four years. From the foregoing, it’s clear that the Carmax evaluation model is gold.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (6)
great experience ... (4)
best experience (4)
stress free (3)
very happy (3)
very efficient (2)
very helpful (2)
helped me (2)
good experience (2)
very friendly (2)
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Cons
not worth (2)
stay away (2)
disrespectful (1)
do not use (1)
do not trust (1)
awful (1)
go somewhere els ... (1)
overpriced (1)
overpriced (1)
dirty (1)
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CarMax Reviews: 103. Average Rating: 4.0
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