Lowe's Home Improvement feedback summary:
I placed an order for two items for home delivery today–both items were quickly shipped to the wrong address. Lowe's couldn't get in touch with the delivery service to have it corrected. I was told Lowe's will call back in another day, not later today, and the items were not at my doorstep. Terrible experience.
I placed an order for two items for home delivery today–both items were quickly shipped to the wrong address. Lowe's couldn't get in touch with the delivery service to have it corrected. I was told Lowe's will call back in another day, not later today, and the items were not at my doorstep. Terrible experience.
The salesperson was fantastic
The salesperson was fantastic
Ordered easily, delivery bad.
Ordered easily, delivery bad. My gallon of primer was left 30 ft from my house in a snowbank.
Ordered easily, delivery bad.
Ordered easily, delivery bad. My gallon of primer was left 30 ft from my house in a snowbank.
They look well stocked, clean, and organized. All the staff is very friendly and helpful! They had the 2 oddball sized SS threaded bushings I needed, local plumbing supply companies didn't have them in stock. Give them an A+ this trip!
They look well stocked, clean, and organized. All the staff is very friendly and helpful! They had the 2 oddball sized SS threaded bushings I needed, local plumbing supply companies didn't have them in stock. Give them an A+ this trip!
A dozen employees stocking shelves and avoiding eye contact while several customers needed help finding tools - left without purchase after 15 min of waiting
A dozen employees stocking shelves and avoiding eye contact while several customers needed help finding tools - left without purchase after 15 min of waiting
Nice store. Only negative is the aisles aren't numerically sequential, so I had to wander back and forth until an employee told me the aisle I needed was before aisle # 1 (household items). Even the clerk said it was a crazy set up.
Nice store. Only negative is the aisles aren't numerically sequential, so I had to wander back and forth until an employee told me the aisle I needed was before aisle # 1 (household items). Even the clerk said it was a crazy set up.
Its a Lowe's, yk its always been here so you can rely on some quality in the stuff you buy. Staff arent scary either so thats a plus as well....
Its a Lowe's, yk its always been here so you can rely on some quality in the stuff you buy. Staff arent scary either so thats a plus as well.
Frequently asked questions
7 questions
What do customers say about the staff at Lowe's Home Improvement in Rochester?
Reviewers frequently highlight the helpfulness and friendliness of the staff, noting their willingness to assist with finding products and providing advice. Many customers appreciate the knowledgeable team, which enhances their shopping experience.
Does Lowe's Home Improvement offer home delivery services in Rochester?
Yes, they provide various home delivery options, including Standard Delivery, Express Delivery, and Heavy Item Delivery. This flexibility helps meet different customer needs for transporting their purchases.
What services does Lowe's Home Improvement provide for home renovation projects?
They offer a wide range of services, including Home Delivery (Standard, Express, Heavy Item), Sales Assistance (In-Store Assistance, Product Consultation, Personal Shopping), Inventory Management (Stock Check, Product Availability, Order Management), Appliance Sales (Refrigerators, Washing Machines, Ovens), Painting Supplies (Primer, Paint Brushes, Rollers), Home Improvement Products (Flooring Materials, Lighting Fixtures, Cabinets), and Tool Sales (Power Tools, Hand Tools, Tool Kits).
What are the operating hours for Lowe's Home Improvement in Rochester?
The store hours are as follows: Monday: 6AM-10PM, Tuesday: 6AM-10PM, Wednesday: 6AM-10PM, Thursday: 6AM-10PM, Friday: 6AM-10PM, Saturday: 6AM-10PM, Sunday: 7AM-8PM.
Can I get assistance with product location at Lowe's Home Improvement?
Yes, they provide General Customer Support, Product Location Assistance, and Special Order Assistance, all of which are free services designed to help customers find what they need quickly.
How does Lowe's Home Improvement handle special orders?
They offer Special Order Assistance to help customers with specific product requests, ensuring that they can find items that may not be readily available in stock.