Great experienceHelpful salespeopleQuick processKnowledgeable staffFriendly staffEasy financingFair pricingSmooth transactionGood follow-upPatient service
About this business
Visit Casa Autoplex Las Cruces! You can locate the right new or used car on our over twenty-acre lot, stocked with the best models available in the U.S. Located in southern New Mexico, the Autoplex has been serving consumers from West Texas and Southern New Mexico since 1989. Value, satisfaction, and great service are always present at the Autoplex!
At Casa Autoplex Las Cruces, we have more than 20 acres of vehicles from five manufacturers. In 1986, when we opened our doors, we decided to prioritize care for the customer since we believe that this is the most critical factor for determining the success of any dealership. We've been working hard ever since to make sure that our customers always leave satisfied.
The Autoplex is a place where you can go and shop without feeling like someone is pressuring you. Our employees have undergone a comprehensive and thorough training program to make sure they are the most well-trained, knowledgeable salespeople you will find at any other dealership. Autoplex is home to friendly, courteous salespeople that take the time to get to know you and what you need. Only the Autoplex gives discount prices every day on all new and used vehicles.
Come see for yourself why Casa AutoPlex is a step ahead.
Reviews Summary
The majority of the reviews emphasize positive experiences. The sample below is an exact copy, summarizing similar reviews. Most clients praise the friendliness and professionalism of the staff, particularly Braden. They claim the process was swift and pleasant, and many will probably recommend the dealership. However, an unsatisfied client reported the sale without cars, loaners, and post-sales services. Additionally, the head gasket on the new car blew, and the dealership did not handle the problem promptly. The buyer felt let down and scammed. In conclusion, it is a great dealership, but some customers have a different story after the sale.
Frequently asked questions
7 questions
What do Casa Autoplex clients say about their experience with the staff?
Reviewers frequently praise the staff for their friendliness, helpfulness, and professionalism, particularly highlighting individuals like Braden and Malissa for their attentive service and support during the car buying process.
Does Casa Autoplex offer financing services, and what do customers say about it?
Yes, they provide financing services including auto loans, lease options, and credit assistance. Customers appreciate the quick and friendly service from staff like Soraya, who help streamline the financing process.
Can I get my vehicle serviced at Casa Autoplex, and what services do they offer?
Yes, they offer vehicle maintenance services such as oil changes, tire rotations, and brake inspections, along with body shop services like paint services and bumper replacements. They also provide customer support for service appointments and trade-in evaluations.
What happens if I need a trade-in evaluation at Casa Autoplex?
Casa Autoplex provides free trade-in evaluations, allowing you to assess the value of your current vehicle before purchasing a new one. Customers have noted the helpfulness of the staff in this process.
Does Casa Autoplex have a body shop, and what services are available?
Yes, they have a body shop that offers paint services, bumper replacements, and repair estimates, ensuring comprehensive care for your vehicle's exterior needs.
How does Casa Autoplex ensure a pressure-free car buying experience?
Casa Autoplex is known for its no-pressure sales environment, with trained staff who prioritize customer satisfaction and take the time to find the right vehicle without rushing buyers.