Professional serviceKnowledgeable techniciansOn-time arrivalThorough workFriendly staffFair pricingQuick responseClean workTimely serviceEmergency service
About this business
In 2020, Rich established the Jolly Rooter to provide plumbing services to his neighbors. They are a locally owned plumbing company specializing in residential plumbing. When you call them, you speak directly with Rich Jolly. Jolly will diagnose your issue, and a Jolly Rooter technician will visit your home to fix it. Whether you need a new water heater or toilet, Jolly Rooter can help. The Jolly family has been serving the Reno/Sparks region for five generations.
Reviews Summary
The general consensus for Jolly Rooter is that Rich has exceptional customer service and great plumbing skills. Almost every reviewer cites his timeliness, professionalism, honest prices, and reliability. Many satisfied customers note his willingness to come on weekends, and one mentioned that Rich even called another engineer to seek an emergency repair for their water heater. Some thank Rich explicitly for his caring approach, which includes staying until the job is done and cleaning up after. The recurring theme is that Rich treats customers with respect and provides excellent, honest service. Old and new clients concur that Jolly Rooter is a reliable and high-quality plumbing company, whether it is a large water heater project or simple maintenance work. There is no negative feedback that could affect the Jolly Rooter reviews of credibility or satisfaction. Contextually, the feedback is consistently positive and identifies Rich and his team as outstanding options for Reno plumbing.
Frequently asked questions
7 questions
Does Jolly Rooter handle emergency plumbing services in Reno, and what do customers say about their response time?
Yes, they offer emergency plumbing services, including emergency leak repair and emergency drain cleaning. Reviewers consistently mention their quick response times, often arriving within an hour for urgent issues.
What do Jolly Rooter clients say about the work?
Clients frequently praise Rich for his professionalism, punctuality, and thoroughness in addressing plumbing issues. Many highlight his ability to explain problems clearly and ensure customer satisfaction before leaving.
Can I get a plumbing inspection from Jolly Rooter before purchasing a home?
Yes, Jolly Rooter provides plumbing inspections, including pre-purchase plumbing inspections. This service helps clients identify potential issues before finalizing a home purchase.
Does Jolly Rooter offer water heater installation services?
Yes, they specialize in water heater services, including tankless water heater installation, traditional water heater replacement, and water heater repair.
Who owns Jolly Rooter and what is their experience in plumbing?
Rich Jolly, the owner, founded Jolly Rooter in 2020 and has been serving the Reno/Sparks area, drawing on five generations of family experience in plumbing.
What types of drain cleaning services does Jolly Rooter provide?
They offer comprehensive drain cleaning services, including kitchen sink drain cleaning, bathroom sink drain cleaning, and main line drain cleaning.