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Lowe's Home Improvement

1789 reviews

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Opening Hours: Closed Now now

Address: 920 S Broadway, Hicksville, NY 11801 Get Directions

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ABOUT Services Excellence Summary

Lowe's Home Improvement Customer Reviews 1. Ordered Minwax stain in natural beige, but the store sent purple. The store manager would not accommodate either swapping out the item or refunding even though the order invoice and Lowe's website verified all that I stated. I will not buy at this store again. Back to the Home Depot. 2. Ordered Minwax stain in natural beige, but the store sent purple. The store manager would not accommodate either swapping out the item or refunding even though the order invoice and Lowe's website verified all that I stated. I will not buy at this store again. Back to the Home Depot. 3. Poor service 4. Poor service 5. Prices are cheaper than Home Default, and the store has multiple items available 6. Prices are cheaper than Home Default, and the store has multiple items available 7. Will not buy at store ever again manager very rude needed one key done at 900 o'clock and refused and very rude. HOMEDEPOT would never do that. 8. Will not buy at store ever again manager very rude needed one key done at 900 o'clock and refused and very rude. HOMEDEPOT would never do that. 9. 1/29, potential nor’easter on the way. Prepare to get ice melt and go to my local hardware store deemed an essential business. You sell snowblowers, shovels, and ice melt, but have the guts to hang this on your door. Home Depot it is. 10. After such a thoughtful and genuinely kind experience, I won't shop anywhere else. The staff—especially Patrick, Doug, and Lori—went truly above and beyond and clearly care about helping people, not just making a sale... Wishing them all days where their soup never gets cold and every traffic light turns green!!!!!!!!!! Pogo thanks you for the treats too! 11. I’ve been shopping at Lowe’s for all my home improvement needs, and honestly, it’s become my go-to over Home Depot — here’s why. The store feels cleaner, more organized, and easier to navigate from the minute you walk in. It’s just a calmer... ...experience overall, without the chaotic crowds you often run into at other big-box stores. What really sets Lowe’s apart for me is the staff. The team here actually takes the time to help you find what you need, answer questions, and point you toward solutions instead of just tossing you to a self-checkout or leaving you to figure things out on your own. In my experience, that kind of helpfulness goes a long way when you’re tackling a project. ... ...Compared to the Home Depot down the road, Lowe’s feels less crowded and more shopper-friendly, which makes grabbing supplies or planning a bigger project a lot less stressful. If you want a more relaxed vibe, easier aisles, and staff that’s willing to lend a hand — this is the hardware store I’d recommend. 12. Excellent service and parts 13. Jay was extremely helpful. The moment I looked confused, trying to find something, he asked if I needed help and knew exactly what I needed. 14. Went to buy a snow blower, had limited stock purchased the item they showed as stock then came back and said inventory was incorrect asked to buy a display unit if they can sell with battery they refused saying battery is more expensive but one out of box comes with battery, seems like they did not want to sell, what happened to going above and beyond for customers? 15. Don't buy a tree at this location, they did not help put the tree on my car. They stated they do not help assist with trees and we struggled to put it on the car ourselves. I've been to 2 locations in the past years where they helped us. This is the only location that stated they do not help with Christmas trees