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US / NY / Latham
Trustco Bank photo

Trustco Bank

Address: 602 Loudon Rd, Latham, NY 12110 Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Notary Services Document Notarization $10 - $20 Call to Book
Affidavit Notary $15 - $25 Call to Book
Real Estate Document Notarization $25 - $50 Call to Book
Mobile App Assistance Account Setup Help $0 - $10 Call to Book
Troubleshooting Issues $0 - $10 Call to Book
Guide to Features $0 - $10 Call to Book
Customer Service In-Person Assistance $0 - $10 Call to Book
Phone Support $0 - $10 Call to Book
General Inquiries $0 - $10 Call to Book

What people love

From reviews
Helpful staff Great customer service Professional staff Friendly demeanor Pleasant experience Efficient transactions Accommodating service Attention to detail Quick service Knowledgeable staff

About this business

About Trustco Bank

Trustco Bank, established in 1902, is a community-oriented financial institution committed to providing personalized banking services. With a rich history spanning over a century, the bank emphasizes integrity, customer service, and local engagement. Its mission is to serve the financial needs of individuals, families, and businesses in its communities, fostering economic growth and stability. The bank's team comprises experienced professionals dedicated to offering tailored financial solutions, including mortgages, savings accounts, and business banking. Its unique selling points include a strong local presence, a focus on community involvement, and a reputation for honest lending practices that set it apart from larger, impersonal banks.

Credibility

Trustco Bank holds numerous industry certifications and memberships, including FDIC insurance, ensuring customer deposits are protected. It has received multiple awards, such as the Best Credit Unions and Best of Gazette recognitions, reflecting high customer satisfaction and trust. The bank boasts over 120 years of operational experience, with a team of seasoned banking professionals. Its commitment to transparency is demonstrated through clear interest rates, no points on mortgages, and a focus on community service. Trustco’s adherence to industry standards and active participation in local initiatives reinforce its credibility as a reliable financial partner.

Offerings

Trustco Bank offers a comprehensive range of financial products and services, including personal banking, mortgage lending, auto loans, savings and checking accounts, and wealth management. Its mortgage services cater to first-time homebuyers, builders, and refinancers, with competitive rates and fast decisions. The bank also provides specialized business banking solutions such as business checking, lending, and treasury services. Its digital banking platform offers convenient online account management, mobile banking, and security features like fraud alerts. Serving multiple locations, Trustco ensures accessible, community-focused financial support, emphasizing personalized service and innovative solutions to meet diverse customer needs.

Unique Advantages

Trustco Bank’s key differentiators include its over 120 years of community-focused banking experience, a strong local presence with multiple branches, and a reputation for honest, transparent lending practices. Its commitment to community involvement is exemplified through charitable foundations and local events. The bank’s recognition as a five-star Bauer Financial-rated institution and multiple awards highlight its excellence and trustworthiness. Additionally, Trustco’s innovative digital tools, such as ClickSWITCH and Credit Sense, provide customers with seamless account management and financial insights, setting it apart from larger, less personalized banks.

Frequently asked questions

7 questions
What do Trustco Bank clients say about the customer service?
Reviewers consistently praise the staff's friendliness and helpfulness, especially mentioning Branch Manager Joel Gort and Assistant Manager Chelsea R. for their professionalism and willingness to assist with various banking needs.
Does Trustco Bank offer notary services in Latham?
Yes, Trustco Bank provides notary services, including document notarization, affidavit notary, and real estate document notarization, which clients have found very helpful and accommodating.
What hours is Trustco Bank open for business?
Trustco Bank's hours are: Monday: 9AM-5PM, Tuesday: 9AM-3PM, Wednesday: 9AM-5PM, Thursday: 9AM-6PM, Friday: 9AM-6PM, Saturday: 9AM-1PM, Sunday: Closed.
How does Trustco Bank assist with mobile app issues?
They offer mobile app assistance, including account setup help, troubleshooting issues, and guidance on features, ensuring clients can effectively use their banking app.
Can I get help with general inquiries at Trustco Bank?
Absolutely! Trustco Bank provides customer service through in-person assistance, phone support, and is available for general inquiries, making it easy for clients to get the help they need.
What do customers say about the responsiveness of Trustco Bank?
Clients have noted the team's promptness and attention to detail, especially in resolving issues like fraudulent charges, highlighting their commitment to customer satisfaction.
Where is Trustco Bank located?
602 Loudon Rd, Latham, NY 12110

Meet the team

1 member
Thomas Slabbert
Thomas Slabbert
Chief Executive Officer

Location & directions

Latham, New York
Trustco Bank
Private Mortgage Lenders
Address
602 Loudon Rd, Latham, NY 12110
Hours
Closed Now
Trustco Bank Reviews · 4.1 average
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