Reliable The top-tier luxury transportation provider in NYC. Three decades of dedicated customer service.
Legends has mainly garnered positive reviews that highlight characteristics such as timeliness, friendliness and professionalism. The drivers are frequently commended for their punctuality and attentiveness which is exemplified in the manner they assist passengers inside and out of the car, especially when traveling with heavy luggage or kids. The drivers also give updates to the passengers about their progress and are strong with communication and courtesy which is central to the customer service policy. Clients’ perceive Legend's SUVs as homely as it offers complementary snacks and drinks and they are pleasantly surprised by the presence of kids. Reasons such as the safety of their vehicles like the cleanliness and quality are cited in the customers coming back. This indicate that the service has a high level of consistency since the customers know their expectation will be met. Other customers say that interventions that they received from the personnel have made are different from the normal experience. Most clients think that using the legends is a wiser decision compared to Uber since they offer car seats for the infants. A very small number of the reviews point to a negative aspect.
