My Jockey's Account

Customer feedback digest: 1. Called on Sunday, got a call back right away, and service was scheduled for 9:30 am on Monday. Technicians arrived at 9 am and resolved the issue very quickly. Highly recommend. 2. Happy with the service. The fact that Neil had previously worked on me boiler years ago. Didn’t have much interaction with his partner but was very happy with Noel. I will definitely ask for him in the future 3. 4. Assessment was straightforward and free of aggressive sale tactics. No overselling efforts. Assessor: advised me of right sizing despite my request for higher btu. Installation crew arrived on time, was efficient and timely completed the job. Walk through was clear. Crew was professional and courteous. 5. Assessment was straightforward and free of aggressive sale tactics. No overselling efforts. Assessor: advised me of right sizing despite my request for higher btu. Installation crew arrived on time, was efficient and timely completed the job. Walk through was clear. Crew was professional and courteous. 6. Couldn’t be happier with the job they did. All new HVAC and mini splits installed. Great customer service. 7. Couldn’t be happier with the job they did. All new HVAC and mini splits installed. Great customer service. 8. Neil was the best tech they've sent yet. However this is visit 5 to service a brand new unit. The Rinnai combo unit has not worked right since it was installed. In my humble opinion it was installed incorrectly from the beginning! Every few months the unit shuts down and I'm without heat! The techs are overworked and always running late! Jockey just doesn't care. They have my $12K fir the unit and an additional $200 for a service contract. If you're thinking of investing in a new furnace, shop elsewhere. The 4 stars are for the technicians. The company gets a minus 5 stars! 9. Neil was the best tech they've sent yet. However this is visit 5 to service a brand new unit. The Rinnai combo unit has not worked right since it was installed. In my humble opinion it was installed incorrectly from the beginning! Every few months the unit shuts down and I'm without heat! The techs are overworked and always running late! Jockey just doesn't care. They have my $12K fir the unit and an additional $200 for a service contract.