Professional staffTimely repairsExcellent customer serviceQuick responseKnowledgeable personnelHigh-quality resultsInsurance assistanceFriendly serviceEffective water removalRestoration expertise
About this business
Several factors determine the waters' viability of an insurance claim. This is something that you must speak with your insurer about. However, the viability of the insurance claim depends on what caused the water to come into your home (for example, storm, broken pipe, plumbing problem, localized flooding, sump-pump failure, etc.). Some insurance policies state that specific situations are NOT covered unless they have specific riders - flood insurance and sump failure insurance, for example.
It is essential to call 1st Call Disaster Services and your insurance adjuster at the same time. This guarantees that the removal of the property is entirely covered by insurance and the rebuild. The claim should be clearly defined and agreed upon from the beginning. Otherwise, there may be issues, and the homeowner may be required to pay for the home to be back to the way it was.
Reviews Summary
The reviews all express satisfaction and recommend the company. The employees are punctual, professional, and thorough. Customers reported that they felt at ease working on the problem. In many cases, they supported them through the insurance claim process. The company provides services for homes, basements, siding, and more. The repair work was praised. The prompt responses to emergencies also impressed them. Communication was slight and relaxed.provide great service. Peace of mind is invaluable during these stressful situations and this team provided it. Peace of mind was a common theme throughout the feedback. Hesitations from customers quickly turned to gratitude. Great job was a common term but also recommended. The company is certainly reliable and highly recommended.
Frequently asked questions
7 questions
What do 1st Call Disaster Services clients say about the work?
Clients frequently praise the team's professionalism, punctuality, and thoroughness. Reviewers highlight their effective communication, especially with insurance claims, and the quality of restoration work, such as restoring flooded basements and replacing siding.
Does 1st Call Disaster Services handle mold remediation in Cincinnati?
Yes, they offer mold remediation services including mold inspection, mold removal, and air quality testing. Their expertise in handling water damage also helps in addressing mold issues effectively.
Can I get help with insurance claims from 1st Call Disaster Services?
Absolutely, they provide insurance claim assistance, including claim evaluation, filing support, and negotiation with insurance companies. Many clients appreciate their guidance through the claims process.
What are the hours of operation for 1st Call Disaster Services?
Their hours are as follows: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
How does 1st Call Disaster Services approach water damage restoration?
They specialize in water damage restoration services, including flood cleanup, water extraction, and dehumidification. Their comprehensive approach ensures thorough remediation and restoration of affected areas.
What happens if I have a plumbing problem causing water damage?
If you experience water damage from a plumbing issue, it's best to contact 1st Call Disaster Services and your insurance adjuster simultaneously. They can assist in assessing the damage and guiding you through the claims process.