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Review Keywords Analysis

  1. US
  2. OH
  3. Cleveland
Party City

Party City

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Open 10:00 AM-8:00 PM now
3373 Steelyard Dr, Cleveland, OH 44109, USA Get Directions
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3.6

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ABOUT   Services Excellence Summary

Party City at Steelyard Commons in Cleveland is your one-stop destination for birthday celebrations, special occasions, and every major event imaginable. We make it easy to shop and save on costumes, party supplies, and balloons. Party City has the best in decorations and party essentials to mark your greatest lifetime experiences. We have all you need to make a birthday festive, party or holiday decorations, or create the perfect Halloween costume. We deliver balloons straight to your front door. Filling balloons is easy with helium tanks that can be used at our stores. Our fun selection of balloons adds to any celebration. Customize the amount of balloons to make the day even more special with birthday or anniversary numbers. Make their graduation inspirational with letter balloons. Create the perfect backdrop for any event with balloon arches and garlands. Personalize your party with our custom decorations to commemorate these moments. For baby showers, weddings, and other major life events, we offer custom yard signs, banners, and more.

 

SUMMARY   Reviews Summary

Customers generally approve of Party City's wedding. Many reviews speak positively about the store's service and staff's care. For one thing, Maria has been mentioned by name as an exceptional worker. Her helpfulness encourages consumers to return to Party City for more celebrations, such as holidays, birthdays, and Halloween. Another customer describes Maria's actions on a stressful shopping day. Her above-and-beyond care in settling a problematic balloon situation for a child's birthday party attracted gratitude. This and other comments on Party City's situation mirror employees' service. Consequently, several shoppers can easily find items despite store busyness. Sometimes, buyers called the purchasing experience pleasant and fast, introducing the store as Maria's party-supply "house." At the same time, merchandise quality and diversity is a selling factor. Many people have left a shop satisfied, having bought plates, glasses, and party decorations. Customers know how pricey a store can be, yet many reviews point to consistent discounts. One positive sentiment sums up others: "Party City may sell things elsewhere, but their distinct customer service." Another says something similar: "We don't even care that it is pricy because we are satisfied with the quality plus variety it is worth it.". Overall, many people recommend Party City and its employee culture.

 

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Reputation Change over time

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Pros & Cons

PROS
well done (1)
great work (1)
very helpful (1)
fast service (1)
friendly staff (1)
great place (1)
excellent custom ... (1)
price is reasona ... (1)
experience was g ... (1)
nice selection (1)
Cons
rude (4)
terrible custome ... (3)
not very helpful ... (1)
too busy (1)
disrespectful (1)
expensive (1)
horrible (1)
unfriendly (1)
bad customer ser ... (1)
Party City Reviews: 100. Average Rating: 3.6
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