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REI

Name: REI
Address: Cleveland, US
Telephone: +12165919770
Rating: 4.5385

104 reviews

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+12165919770

Open 10:00 AM-9:00 PM now

411 Park Ave Suite 143, Beachwood, OH 44122, USA Get Directions

camping store Top Camping stores in United States Top Camping stores in Ohio

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ABOUT Services Excellence Summary

REI believes in choosing the outdoors as the ideal place to spend your time. We work to inspire a love of nature and sport in all individuals. Our products date back to 1938. We sell the highest-quality clothing and equipment. Our equipment is perfect for any outdoor activity. Our partners at REI are committed to conservation in selling the products. Begin with REI. Our Santa Monica store, located one door down from the 3rd Street Promenade, provides a wide selection of outdoor apparel and equipment. The Santa Monica Bike Shop offers many services to keep your bike on the road and the trails throughout the year. Our ski and snowboard services will help you get ready for the season. Our services will help you prepare for your next adventure online at Rei.com.

SUMMARY Reviews Summary

The REI store in Beachwood is rated by most customers very positively. Several reviews praised the store's high-quality outdoor equipment, huge range, and welcoming environment. Many will return to the store and make it their go-to place. Many customers also left calls for commendation for individual employees who made their stays pleasant. Many commended Vaughn and Dennis for their customer service, helpfulness, and willingness to go above and beyond to ensure a fulfilling experience. Many customers relied on the helpfulness and friendliness of the store's employees to acquire the right boot. All the employees are always so ready to help and have knowledge of a vast array of outdoor equipment and always ready to help. Further, the presence of a strong service-oriented company culture that made customers feel recognized was also noted in the reviews and was positive. Another positive theme was the online sales service, where customers were comprehensively served and responded to swiftly. These examples reveal that most customers are satisfied and happy with the store's services and are grateful for the environment created by the employees. The most recent review of the store is from 2023, indicating the store is still going strong today.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

very knowledgeab ... (4)

willing to help (3)

very friendly (3)

great selection (3)

friendly and hel ... (3)

great staff (3)

very helpful (3)

super helpful (3)

love this place (2)

recommended (2)

Cons

not worth (1)

will not return (1)

very poor custom ... (1)

poor customer se ... (1)

REI Reviews: 104. Average Rating: 4.5

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Reviews (0) Google Reviews (104)

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