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Review Keywords Analysis

  1. US
  2. OH
  3. Columbus
CarMax
CarMax
CarMax

CarMax

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Open 10:00 AM - 9:00 PM now
2700 Farmers Dr, Columbus, OH 43235, USA Get Directions
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4.5

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ABOUT   Services Excellence Summary

We reject millions of cars in our vetting process. Our company does not sell cars with flood or frame damage, or salvage histories. We have replaced or repaired all items that do not meet our standards. Although there are cars with open safety recalls that have not been repaired, we spend hours on repairs and replacements. Afterward, we give every car a quality inspection. You can find a total of 50,000 CarMax Quality Certified vehicles.

 

SUMMARY   Reviews Summary

CarMax has a reputation for excellent customer service, professionalism, and ease of trade. According to a recent report, CarMax's employees are very helpful, providing potential buyers with a warm, friendly environment in which to shop. Pricing is known to be fair, and many customers have noted the low-pressure, transparent selling tactics. In addition to these praise, business owners have lauded the company because the process has gone flawlessly from beginning to end. A perfect example of how they put their customers first is how they assist with trade-ins and connecting individuals with appropriate vehicles. All of this combines to create an experience that is ideal and that consumers are constantly recommending.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (5)
recommended (4)
fair price (3)
highly recommend ... (2)
helpful and frie ... (2)
very smooth (2)
extremely helpfu ... (2)
great experience ... (2)
excellent experi ... (2)
highly recommend ... (2)
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Cons
terrible (2)
slow (1)
horrible custome ... (1)
horrible (1)
horrible (1)
frustrating (1)
not recommend (1)
terrible custome ... (1)
will not be retu ... (1)
very disappointe ... (1)
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CarMax Reviews: 100. Average Rating: 4.5
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