Great customer serviceEasy purchasing processFriendly staffProfessional staffGood selectionHelpful staffKnowledgeable staffVariety of optionsKnowledgeable salespeopleAttentive service
About this business
At Morris Home Furniture and Mattress, Columbus can trust they are going to find high-quality home furnishings. We have been helping homeowners furnish all their rooms since 1947. Our inventory is extensive and includes dining furniture, living room furniture, and bedroom furniture. Morris Furniture can meet every furnishing need your home may have.
Reviews Summary
Morris Furniture has an impressive customer service team. Many customers praised the valuable assistance they received from staff, particularly Lynne Bee, Jeff Williford, and Kira Severyn. Testimonials laud employees who take a professional approach, are informed about the products, and provide useful advice. A notable example is when Mike Saleh helped a customer locate hard-to-find items. Some reviewers commend the atmosphere at the Morse Road and Polaris locations for making them feel at ease and not pressured to buy. Still, a customer complained about this in another comment, noting that an employee followed them around despite protesting that they were just looking. Additionally, some users mentioned the welcoming ambiance and a lot of quality merchandise available for customers to purchase. A few customers looked back on their experiences with the business and observed that the experience was pleasant overall. One person mentioned that after needing assistance after a furniture purchase broke, multiple staff members at Morris Furniture on Polaris assisted them in a professional and timely manner, preventing negative opinion of the store. This review indicates that Morris Furniture is a place where customers are taken care of and can make purchases with confidence and that most customers will probably enjoy a stress-free experience.
Frequently asked questions
7 questions
What do Morris Home Furniture and Mattress clients say about their experience with customer service?
Clients frequently praise the friendly and professional staff, highlighting individuals like Lynne Bee and Kira Severyn for their knowledge and assistance. Many reviews mention a pleasant shopping experience and attentive service throughout the purchasing process.
Does Morris Home Furniture and Mattress offer custom furniture options, and how do customers feel about them?
Yes, they provide custom furniture options including custom sofa designs and bespoke dining tables. Customers appreciate the ability to modify selections, noting the variety and quality available, which enhances their overall satisfaction with the store.
What are the hours of operation for Morris Home Furniture and Mattress?
The store hours are as follows: Monday: 10:00 AM - 8:00 PM, Tuesday: 10:00 AM - 8:00 PM, Wednesday: 10:00 AM - 8:00 PM, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 8:00 PM, Saturday: 10:00 AM - 8:00 PM, Sunday: 11:00 AM - 7:00 PM.
Can I get assistance with delivery and returns at Morris Home Furniture and Mattress?
Yes, they offer customer service that includes delivery assistance and return handling. This support is often highlighted in reviews, with customers appreciating the attentive service during these processes.
What types of furniture does Morris Home Furniture and Mattress sell?
Morris Home specializes in furniture sales, offering dining sets, sofas, and bedroom sets. They also provide custom furniture options and customer service like delivery assistance and warranty claims processing, ensuring a comprehensive shopping experience.
How does Morris Home Furniture and Mattress ensure a good shopping experience?
Morris Home emphasizes providing style, quality, and an enjoyable shopping experience. Reviewers often mention the clean store environment and the helpfulness of the staff, contributing to a positive atmosphere for customers.
Where is Morris Home Furniture and Mattress located?