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PENZONE Salon + Spa Short North

Name: PENZONE Salon + Spa Short North
Address: Columbus, US
Telephone: +16144185350
Rating: 4.4554

101 reviews

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+16144185350

Open 8:00 AM - 8:00 PM now

967 N High St, Columbus, OH 43201, USA Get Directions

hair salon Best Hair Salons in United States Best Hair Salons in Ohio

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ABOUT Services Excellence Summary

PENZONE Salon + Spa Short North has doubled in size! Previously MAX THE SAALON Short North, the updated PENZONE Salon and Spa Short North is now accessible in a new location with new hair and nail services. Our bold logo is now visible in Columbus' funky Short North district. But what's behind the doors is the true story.

SUMMARY Reviews Summary

The Penzone Short North Reviews Reviews view Penzone Short North in Columbus and its Hair stylists, arguing that Zuri is the best stylist for your special day hair because she does a wonderful job that could be felt by both the sister and I. As well as Zuri, Andi is a great stylist at Penzone whose job I have also been used to. Andi is not only fantastic at his job, but he is a very social person. Andi, in addition, is a good listener and makes my time at Penzone comfortable. One time I visited Pennzone Short North, and my hair was done by Aria. Aria did an impressive job on my hair, making me love it even more. Aria's skill is unmatched, and her very welcoming is guaranteed by her customer demeanor. At the Penzone Short North, there are numerous talented stylists, among whom I have used Dion and Joey. Dion and Joey are both talented at what they do. Additionally, Dion and Joey are very easy to interact with and make the client comfortable. Like Zuri, Dion and Joey also do an excellent job. Meeting Dion and Joey was incredibly nice and I wouldn’t ask for more. The review questions about short North Penzone and the Long North Salons hence do provide a variety of good reviews about the Men and Women's Salons at Penzone for sourcing the services from them.

Gracie left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jun 20

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Reputation Change over time

Pros & Cons

PROS

recommend (7)

highly recommend ... (3)

love this place (3)

amazing job (3)

definitely be ba ... (3)

great service (3)

great job (2)

super nice (2)

helped me (2)

friendly staff (2)

Cons

unprofessional (3)

not great (1)

disappointing (1)

not happy (1)

overpriced (1)

awful (1)

rude (1)

useless (1)

horrible (1)

disappointed (1)

PENZONE Salon + Spa Short North Reviews: 101. Average Rating: 4.5

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Reviews (1) Google Reviews (100)

Gracie

on Trustanalytica

Fix negative reputation Fix negative reputation

Unfortunately had a horrible experience and recommend going elsewhere for all your salon needs in Columbus. I was beyond disappointed, as I thought Penzone was a reputable salon that cared about this customers. I got a brow lamination that lasted for 24 hours (I was told it would last 6 weeks, and I followed all instructions given for caring for my brows). I had spent $120 for a brow lamination that lasted 24 hours. Needless to say I was very dissatisfied with my service. I’m not sure which was worse- my brow lamination that didn’t work or Penzones customer service. I had sent multiple emails, they would tell me they’d call me back and wouldn’t, I was constantly the one having to follow up after weeks of not hearing anything. It took a month of me reaching out to Beth and Gabriella to finally be told I would not receive any help. It was truly the most unprofessional, unpersonable experience. I felt very unimportant, unheard, and disrespected by customer service. I’ve NEVER experienced this customer service from any salon ever, truly unbelievable. My friends have all stopped going there since, and have found more personable salons since! The last thing you ever want to feel from a salon is to feel like just a number to them. I unfortunately was made to feel that way.