Pettys Auto Electrical Services

Feedback received by Pettys Auto Electrical Services from its clients: Positive feedback: Amazing experience Great service I will continue to utilize petty auto for my automotive service needs. Negative feedback: We took our truck after talking to a mechanic on the phone. F150 Ford horn wouldn’t go off, The computer system was going haywire, all of the electronics were acting up all of a sudden. They had our truck for a few days and the mechanic called and said the main computer had to replaced. No word for about a month, because their mechanic quit and no one knew anything about our truck. The owner Jason was very nasty and kept changing what he was saying. They changed the BCM and steadily took their time getting someone in to program it. The guy finally came to program it and couldn't finish programming it. After almost 2 months and $2400, our truck never got fixed and had the exact same problems when we left as we came in. This is the worst encounter my husband has ever had at a mechanic shop. They were horrible and didn't fix anything. They left the radio unhooked, the microphone is still stuck in the dash! They pretty much robbed us and kept our truck for 2 months without fixing it! Good luck with them! Not a terrible place, but not a good experience. The service was more expensive than it should have been according to my research on average prices for the repair I had done. Mandatory diagnostics run, and the fee for it isn't waived when you decide to fix the problem with them. For my specific issue, figuring out the breakdown of the pricing was difficult. When they finished, they left my car unlocked out front with the engine running, meaning that anyone could have stolen it. No shuttle or transportation options, and not very qualified for hybrid vehicles. Good customer service though! Quick to answer the phone and kind over the phone! Overall not a terrible experience, but DEFINITELY NOT great. It is pricey, especially for the service you get. Leaving my car outside unlocked with the engine running is what knocked this rating down to two stars instead of three. Went there a few times for some basic stuff. Then my son had some significant transmission issues with his car. The repair took longer than they said. Then a few weeks later transmission failed on highway and it almost caught fire. Didn't really tie the two things together until recently. Being a sucker for punishment, I took another vehicle there. Needed significant work and of course took way longer than quoted. I recently took the car elsewhere and they told me some bolts were missing from the steering assembly! There are plenty of other options locally so do your due diligence. Son experienced a busted tire while out shopping. He needed a replacement tire. Using the AAA mobile this place was recommended possibly due to the proximity of his breakdown. Pettys Auto did not have a tire on-site so they had to procure one. Car was left at the establishment for a day while they located a tire. The replacement was affordable enough about the average cost of a decent treaded tire. Cost of repair was decent and in the ballpark of what I was thinking it would cost. Outside waiting a day for a replacement tire; Pettys did right by us. I would use this establishment again.