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  1. US
  2. OH
  3. Columbus
Progressive Insurance
Progressive Insurance
Progressive Insurance
Progressive Insurance

Progressive Insurance

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Open  8:00 AM - 6:00 PM now
3208 Morse Rd #150, Columbus, OH 43231, USA Get Directions
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ABOUT   Services Excellence Summary

We are progressive and always looking to improve. We acknowledge employees who excel at their jobs every day. From our establishment in 1937, we have had a unique perspective on what and how we accomplish things. Our vision is to become number one for consumers and agents. We must be number one for insurance, auto or other. This requires us to look ahead in everything we do. We invite you to discover us through these topics, whether you seek information, how we go about things, a job, or a financial report or announcement. Transparency, efficiency, and innovation help us push for radical social change. We actively work with clients and business partners to affect change and produce desirable results for our communities and society. Together, we can make strides.

 

SUMMARY   Reviews Summary

Customers express their satisfaction with Progressive Insurance, sharing that the company is caring, understanding, and provides excellent customer service. Numerous clients mention that the process, paperwork, and detailing were simple and swift after their accidents, and some have added that the accident was less stressful because of the customer service. Some of the most grateful clients also mention that they receive good value from Progressive and the company is interested in helping the clients. One problem raised by customers is the limited car rental benefits, although they recommend the company. The company clients have had accidents in different ways, as some may never have known how they work and they still find the process understandable and easy, yet they got the promised value for their running.

 

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Paul left a 1 star review
★☆☆☆☆
On TrustAnalytica
Oct 24
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Pros & Cons

PROS
great customer s ... (3)
earned my busine ... (1)
quick service (1)
extremely helpfu ... (1)
very friendly (1)
recommend (1)
friendly service ... (1)
friendly and hel ... (1)
very friendly (1)
Cons
horrible (3)
stay away (3)
worst company (2)
unprofessional (2)
do not use (2)
rude (2)
too busy (1)
expensive (1)
not helpful (1)
not recommend (1)
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Progressive Insurance Reviews: 103. Average Rating: 3.1

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I spent over 6 hours on the phone with various Progressive agents because I couldn't purchase insurance for a second home, boat, or umbrella polices on line. My only option was to call and give up 6 hours of my life instead of an hour or less answering all of Progressives' questions on line. They also pulled the bait and switch on me, also. They only asked a small number of questions on line, gave me a quote, and then when I went to purchase, I was required to call the sales department. After they asked me additional questions, my "quote" went up $600! Come on, Progressive! This is the 21st century!
They will get you on renewal and take an extra 500 right out of your account
Warning!!! Progressive will raise your rate if your vehicle has a recall. According to the "National Highway Traffic Safety Administration" this should not be the case. Sounds a little shady.
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Paul left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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