Paoloni & Lewis feedback summary:1. Prompt and extensive2. Prompt and extensive3. She was unfriendly on the phone. She kept listing what she couldn't do instead of what she could do. I was very disappointed.4. She was unfriendly on the phone. She kept listing what she couldn't do instead of what she could do for me. I was very disappointed.5. Bad people taking advantage of kind people6. Bad people taking advantage of kind people