Valley View Dermatology Salem

Dr NORRIS LEFT ME CRIPPLED AND WITHOUT CARE. DO NOT TURN YOUR BACK ON HER!! I had surgery on the back of my leg to remove cancer. Since the procedure I have had mobility issues. Prior to the surgery I was an avid walker, who enjoyed power walking on a daily basis. Four months after my surgical procedure Dr Norris met with me again. During this visit I requested a referral for physical therapy to assist with my recovery. Dr Norris REFUSED my request stating, "your lack of mobility is not from the surgery". GOD KNOWS MY MOBILITY ISSUES ARE FROM THE SURGERY DR NORRIS PERFORMED ON ME. Dr Norris is also aware that I am currently without a PCP and that it can take months to get started with one. AVOID DR IVY NORRIS FOR YOUR HEALTH. I've checked into filing a gross negligence complaint with the Oregon Medical Board. Since Dr Ivy Norris works at a clinic, "The OMB does not have jurisdiction over nurses, nurse practitioners, medical associates, medical office staff, hospitals, or clinics".

They simply do not care about you - bottom line. While I like Dr. Swift and would love to continue that relationship dealing with Valley View Dermatology simply isn't worth the effort even if you can get in. March of 2025 I had my usual exam and some burning of suspected spots. Again, can't say enough good things about Dr. Swift. She suggested I make a full body appointment within six months. Problem was her earliest was December. While roads and holiday guests make December my least favorite months to have burn spots on my hands and face I took it. My appointment was at seven forty five - my drive to get there about an hour. Roads were decent considering we were having a huge rain event and due to a very dramatic change to the landmarks with huge new apartment complexes and missing the street the first go around I was still early. Checked in, went to pay and then the look that washed over the receptionist as she said "you are at the wrong clinic". Ugh.. so this is the only clinic I have been to and it is where I made the appointment and nothing was said at the time that it wasn't going to be here. I was then informed the doctor didn't work there on these days and there was no recent change - so essentially I screwed up. I asked them to call to see if I could drive the ten to the other clinic (which is ironically much closer to my home and far easier to get into) and was told nope, you will have to reschedule and the next appointment opening is in May. I explained she wanted to see me within six months and now this puts me well over a year.. too bad so sad. Yes I was given a reminder of my appointment via a program they use for check in and I recalled looking for the address on the email but found none and told them as much.. I also was certain my appointment card had this address on it but of course they didn't believe me. At that point I felt it best if I just spend the hour drive going home cooling off. Got home and sure enough the appointment card they gave me was for the address I went to - no other address or mention of one was on the card and my appointment details were written in detail on the back form. Okay.. so I went to my email to open it up and expand it fully and nope.. no address. So there was absolutely no way for me to know it wasn't at my normal clinic. I called to express this to the office manager of the original clinic.. option only of leaving a message... so I called the other facility - the one that wouldn't let me come in ten minutes late due to me going to the wrong facility. Again message machine so I asked for someone that was in that could help me and I was given to the office manager Robyn. We went over all of this and she agreed it was there error but not one sorry or hey let's see if we can get you in earlier or on a cancelation list... They did offer a new doctor that wasn't booked out so far but ironically when we started seeing Swift she was that new doctor and we had wanted to remain with her. If I was going to change docs then at this point I was going to change outside of their system. I expressed that and got a reply of essentially don't let the door hit ya where the good lord split ya. So I am a big no on this clinic. First of all it takes months to get an appointment... as in ten.... and when they screw up they take no accountability. Swift is awesome but she isn't worth the gauntlet. It was very very clear at all levels that they simply did not care that I was way past what she had recommended in a return visit, that I left company at six thirty in the dark of morning to spend an hour driving... that I was turned away and made to feel as if I really screwed up, was denied being seen at the other clinic ten minutes away... or that while they finally fessed up to screwing up it came with no apology or accountability and it literally ruined my day... So big no for me and while I have referred to them in the past those puppies are getting rescinded. Hopefully Swift goes out on her own and I will be the first to make an appointment but as for the clinic.. nope, nadda.. no way. I at the very least want to be treated respectfully and even if faked that they actually care one little bit about their patients.