Great truckCourteous workersFair pricingHelpful staffGood guysFrequent rentersGracious parking
About this business
Enterprise Truck Rental provides high-quality truck rental services under the same umbrella of customer service that made Enterprise famous. It can do this because Enterprise Truck Rental is the bigger sibling of Enterprise Rent-A-Car, and it has its big sister's spirit. Enterprise Truck Rental clients are realizing every day the reason why the company has stood the test of time and remained viable in the transportation and logistics industry. We are pleased to offer flexible vehicle hire terms, with daily, weekly, or monthly rentals. Customers can choose either 3/4 to 1-ton pickups, cargo vans, or stakebed and straight trucks of between 16" and 26" that are all made for commercial activities. We make sure our customers get the right truck for their operations, regardless of whether they are seasonal, peak, or project-related. We offer free pickup and 24-hour Roadside Assistance. Our local-truck rental centers are managed by professionals who specialize in commercial vehicles. Enterprise Truck Rental provides a simple, customized, customer-friendly, single-point billing service for business clients. Please call Rent-A-Truck and speak to an Enterprise Truck Rental representative in your area for more information.
Reviews Summary
What strikes about the numerous reviews is that the reviewer consistently point out the commendable customer service at the truck rental business. Most reviews highlight the friendliness of the staff, calling them "terribly nice" and "exceptionally lovable.". This point becomes evident even when things go wrong. One customer reported that his girlfriend received expert help towing her car while renting a truck. This unusual event helped him see the company's human side. A few reviewers narrated personal experiences with various truck rental branches. One customer was candid about his double booking for one truck. He was moving and had hired a one-way truck. Unfortunately, his reversal took longer than expected, and another driver had to take that truck. Rental policies bound the company, and the employee assured him that he would get a discount for inconveniencing him. Through customer reviews, such experiences eventually lead to growth. This growth fosters company improvement and customer relationship advocacy. Thus, recognizing customer service at truck rental businesses as a pillar of success will lead to further growth in terms of loyalty and...
Frequently asked questions
7 questions
What do Enterprise Truck Rental clients say about their service?
Reviewers frequently praise the courteous staff and the quality of the trucks. Many mention feeling treated like family and appreciate the team's willingness to assist with rental needs, especially during challenging situations like inclement weather.
Does Enterprise Truck Rental offer 24-hour roadside assistance?
Yes, they provide 24-hour roadside assistance as part of their customer service, ensuring support whenever you need it during your rental period.
What types of trucks can I rent from Enterprise Truck Rental?
They offer a variety of truck rentals, including light-duty trucks, medium-duty trucks, and heavy-duty trucks. Additionally, you can rent utility trailers, car hauler trailers, and enclosed trailers.
What are the parking services available at Enterprise Truck Rental?
Enterprise Truck Rental provides parking services that include short-term parking, long-term parking, and trailer parking, accommodating various customer needs.
Can I rent a trailer from Enterprise Truck Rental?
Yes, they offer trailer rentals, including utility trailers, car hauler trailers, and enclosed trailers, catering to different transportation needs.
How does Enterprise Truck Rental handle customer service during peak times?
Reviewers have noted that even during busy periods, the staff remains courteous and helpful, reflecting their commitment to customer satisfaction.