Gold's Gym

Key feedback: 1. Golds in Rock Hill is the best out of the many gyms I have ever been to, and the equipment is top of the line. My leg day was amazing, and this place is clean inside and out. Experience was excellent. Met the GM Nnamdi. He was very hospitable and gave us the full tour and explained each area quite well. Firm handshake and a genuine smile. This place is a winner all around!!! Thank you for the great experience Nnamdi. Gold’s is where it’s at my friend.2. Golds in Rock Hill is the best out of the many gyms I have ever been to, and the equipment is top of the line. My leg day was amazing, and this place is clean inside and out. Experience was excellent. Met the GM Nnamdi. He was very hospitable and gave us the full tour and explained each area quite well. Firm handshake and a genuine smile. This place is a winner all around!!! Thank you for the great experience Nnamdi. Gold’s is where it’s at my friend.3. This gold's gym is great. It's large, has a variety of several different types of equipment. It has an outdoor area with some gym equipment as well The place is large enough where it never feels too crowded and it's always clean.4. This gold's gym is great. It's large, has a variety of several different types of equipment. It has an outdoor area with some gym equipment as well The place is large enough where it never feels too crowded and it's always clean.5. Gold’s Gym was amazing! All the staff was super helpful and friendly – always greeted me by name and treated me just like a member of the family the first time I walked in. The whole place is spotless and in great condition. The classes are incredible – I felt better after every one. Janice’s Power Yoga was terrific, and Peters and Shakina’s classes were always really fun too. All the teachers are great. The whole community and atmosphere is amazing – I’ll truly miss it!6. Gold’s Gym was amazing! All the staff was super helpful and friendly – always greeted me by name and treated me just like a member of the family the first time I walked in. The whole place is spotless and in great condition. The classes are incredible – I felt better after every one. Janice’s Power Yoga was terrific, and Peters and Shakina’s classes were always really fun too. All the teachers are great. The whole community and atmosphere is amazing – I’ll truly miss it!7. My husband and I stopped in over the weekend looking to get a workout in while searching for a new gym, and Jess greeted us. She was so friendly and not only got us a day pass but also took time to explain all the equipment and where we could find everything we needed. Thanks so much Jess for going above and beyond!8. My husband and I stopped in over the weekend looking to get a workout in while searching for a new gym, and Jess greeted us. She was so friendly and not only got us a day pass but also took time to explain all the equipment and where we could find everything we needed. Thanks so much Jess for going above and beyond!9. This gym isn’t so bad. Most of the equipment is a bit run down, but the gym is more than just equipment. The atmosphere isn’t really what I like – it’s not welcoming, and most of the trainers are kind of robotic and unauthentic. My main beef isn’t even with the gym though. It’s that they wouldn’t cancel my membership… I moved out of state and gave them all the proof they needed, but it wasn’t enough. It’s been 4 months, and they haven’t accepted cancellations for any of my cards, even though that’s what they wanted! I called to ask to talk to someone and it’s been 3 more weeks… I’m going to have to cancel my card just to make sure I don’t keep getting charged for a gym over 700 miles away!!!10. Don’t even waste your time trying to cancel, I requested to cancel and it took them 4 weeks to accept it after multiple attempts, now they are trying to charge me 3 extra months when I did not show up one time there!11. I’ve been coming here for almost 3 in a half years and never have I ever felt so disrespected by an employee! Yelled at me from across the gym about scanning in at the front desk AFTER HOURS! I've seen people do it before and so have I, first of all the front door scanner wasn't working so I walked in through what was a propped door. And I get it if that is the policy, but its not what youre saying to people its how youre saying and yelling at me from ACROSS stairs master wasn't it. In the midst of him yelling "YOU NEED TO SCAN IN" I was preparing to do just that had he not been impatient and RUDE, So i went to the restroom FIRST and then came back to scan in on his precious computer that he wasnt working at...I definitely had few choice words for him that he rightfully deserved back. I will be asking for a manager ASAP to file a formal complaint. You cant treat people any kind of way and think its okay. It was rude and out of line.12. Would be nice if the classes would keep the door closed while in session. Gym members can’t even enjoy their own music with headphones in because their music is so loud for the senior class.13. Moved to Rock Hill from Miami FL three years ago and used to train at YouFit which was a very decent gym but not to the level of Gold's. Decided to get back into lifting and signed up here which has been nothing but great since day 1. My only "gripe" is the steam room isn't functional right now but the sauna does plenty good for my recovery periods. Yes the gym is packed very often and thats okay. I personally would rather see many people in the gym getting healthier and staying in shape than not taking their health seriously. I recently signed up for personal training after my first session with M. Avent who is wonderful trainer and approachable person all around. He set me up with Bryson and has been nothing but a great and fun experience as I get further into fitness training. Highly recommend this gym and PT.14. Updating my review because this gym is home away from home at this point. I love the environment - I didn’t think it was that big of a deal but it really is. I miss Rock Hill Golds when I’m traveling and checking out other gyms.15. Moved across the country to AZ and they will not cancel the membership. (Have been trying for weeks). Sent all the correct paperwork proving that I moved and still nothing. Call the location and they say they don’t do anything in store that it is all done online. Online email takes 5-7 business days to even reply. All while I’m still being charged from across the country.