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ARTISAN NAIL LOUNGE

Name: ARTISAN NAIL LOUNGE
Address: Memphis, US
Telephone: +19017078125
Rating: 4.7426

101 reviews

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+19017078125

Open 9:30 AM - 6:30 PM now

681 S White Station Rd #107, Memphis, TN 38117, USA Get Directions

nail salon Best Nail Salons in United States Best Nail Salons in Tennessee

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ABOUT Services Excellence Summary

ARTISAN NAIL BRAND 681 SOUTH WHITE STATION ROAD SUITE 107 MEMPHIS TN 381117 The ARTISAN NAIL BRAND in MEMPHIS TN 381117 aims to deliver top-class customer service and satisfaction. Our range of nail and skin professionals, who are highly experienced and trained, strive continually to uncover the secrets of nail and skin health. It is our aim to offer our clients a calming and rejuvenating atmosphere. We keep to the highest health standards and maintain high quality in all that we do. We strive to be the best service provider to our customers and ensure that they get the most relaxing experience. ARTISAN NAIL BAR is dedicated to providing the most current beauty enhancements, and we collaborate with only the best brands. Our products and facilities are second to none.

SUMMARY Reviews Summary

The reviews are overwhelmingly positive, with client satisfaction and excellent customer service being repeated themes. Bebe, Cindy, and Jenny are particularly praised, as is the cleanliness of the salon and equipment. Consistency over time is a problem for some reviewers but the overall experience is first-rate. Several clients have also commented on the ambiance and quality of the salon's services. Private cabanas, inclusive oversight, and distinct treatment options also contribute to an exceptional experience. There is a lot of talk about the benefits of the VIP program personified by several satisfied consumers who say the discounts make their appointments even more appealing. Multiple people remarked how the manicures and pedicures carried out were great and they will return to the salon in the future as a result.

Gale left a 2 star review

★★☆☆☆

On TrustAnalytica

Sep 12

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

love this place (5)

definitely be ba ... (4)

very professiona ... (4)

highly recommend ... (3)

great job (3)

enjoyed my exper ... (2)

excellent servic ... (2)

relaxing atmosph ... (2)

fantastic job (2)

Cons

horrible custome ... (1)

horrible (1)

terrible (1)

charged extra (1)

disappointed (1)

rude (1)

disappointed (1)

angry (1)

terrible (1)

take my business ... (1)

ARTISAN NAIL LOUNGE Reviews: 101. Average Rating: 4.7

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Reviews (1) Google Reviews (100)

Gale

on Trustanalytica

Fix negative reputation Fix negative reputation

My original review of this salon was VERY positive. However, after being a regular client ( appx every 2 weeks) for over a year, I have decided to take my business elsewhere. What remains positive is the location, the newness of the shop and the support staff. What I find totally unacceptable is the way management responds to customer's concerns. After my original nail tech quit, I continued to visit the shop and used another tech. I will not mention names because I'm of the opinion that she only does what her management team allows. My concerns that were shared with the management team were. Rudeness, unexplained charges and sloppy work. In turn, the salon manager offered a 5 dollar credit and an extremely belligerent and condescending written response. After reading through several posted reviews, I notice that this type of response is common when there is a complaint. Good customer service includes RESPECTFUL follow-up. None here. I hope someone will find this review helpful as that's the point of this post.