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Frase Protection

Name: Frase Protection
Address: Memphis, US
Telephone: +19017551800
Rating: 4.8319

470 reviews

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+19017551800

Open 00:00-23:59 now

818 Willow Tree Cir, Cordova, TN 38018, USA Get Directions

security systems Best Security Systems in United States Best Security Systems in Tennessee

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ABOUT Services Excellence Summary

Frase Protection, the top local Memphis company, offers affordable Smart Home Security Systems, Business Security Systems, and Security Cameras. Robert A. Frase, Jr., or "Robin," a graduate of Christian Brothers College in the spring of 1970. Robin was a newly licensed Electrical Engineer. Many of his peers experienced the same issue when the Army posted their draft notices, including Robin. The Army postponed his draft notice until an opportunity arose. An Uncle of Robin owned Amro Music Stores. He was frustrated with recent burglaries. Robin's uncle asked at a dinner with family if Robin could design and install a burglar alarm system to deter future break-ins. Robin accepted this challenge and spent the night at a local electronic shop designing an alarm system. The custom alarm system alerted the police, and the Commonwealth burglars were apprehended. Robin found it incredibly fulfilling. When other companies and property owners came calling, Frase Protection Inc. was born. Frase's team began establishing a clientele by installing and maintaining custom security systems. The Frase Team serves thousands of customers in Memphis, including Amro Music, our first customer. There are various ways to protect families and businesses in Memphis using electronic security. Our main objective is to protect your family and you.

SUMMARY Reviews Summary

Customers regularly highlight Frase's quality and dependable services. Most reviews praised the company's technicians' abilities and efficiency. Many customers specifically praised a service tech, one repeating that Tiffany is a star, shining because she was patient, calm, and knowledgeable. Tiffany and the Frase team's dedication to customer service seems reassuring. Many reviews confirm that the company is easy to reach and quick to respond to urgent alarm system issues. This keeps clients at ease. Scheduled appointments are another aspect of Frase's top ratings. They are dependable and efficient. Most customers claim they help them trust that their property is protected. The benefits of Frase, such as the inclusion of modern functionality in every security solution, are a strong brand value. Customer reviews overall show that they feel safe and everything they say is done professionally. More recent reviews, however, indicate a decline in service quality. Some reviews suggest that, although Tiffany and many employees work hard, the company no longer values its clients. This shows that many years of customer service can easily fade over time. Reviewers contradict each other because they consider the long-term and short-term. Instead, the Frase technicians work hard to keep the systems and clients comfortable. Two possibilities would be to recommend and not to recommend, showing the inconsistency of the reviews.

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Reputation Change over time

Pros & Cons

PROS

recommend (57)

highly recommend ... (35)

great service (24)

on time (14)

very knowledgeab ... (9)

very professiona ... (9)

very responsive (7)

very prompt (7)

great company (7)

easy to use (6)

Cons

expensive (2)

rude (1)

unprofessional (1)

useless (1)

bad experience (1)

no customer serv ... (1)

i switched (1)

not recommend (1)

too expensive (1)