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Review Keywords Analysis

  1. US
  2. TN
  3. Memphis
Gould's Salon Spa - Poplar Plaza
Gould's Salon Spa - Poplar Plaza
Gould's Salon Spa - Poplar Plaza
Gould's Salon Spa - Poplar Plaza

Gould's Salon Spa - Poplar Plaza

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3400 Poplar Ave, Memphis, TN 38111, USA Get Directions
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ABOUT   Services Excellence Summary

Gould's first Spa location was established in 1998. Every Spa-Salon provides services that cater to the entire body, from hair to complete beauty. Each of our Salon-Spas offers a comprehensive menu of services that includes massages and facials. Nail care and Medi-Spa services are also available. The best salon and spa in Memphis, TN. Over 10 years of service, we have become an established name of perfect beauty in the area. 11 locations in Memphis Tn and Olive Branch. We have licensed hairdressers, nail technicians, and massage therapists on the team. Since 1932, Gould's has been a Memphis-exclusive family-owned salon chain which offers nail and hair service. Visit any of our Memphis locations to experience a little more panache, peace, and lavishness.

 

SUMMARY   Reviews Summary

Reviews reveal that the clients are particularly happy. Ronnie – who's in tune with the clients' problems – and Nicole and Agoud – two groomers with excellent results – earn praise. Dyrin and the rest of the professionals receive positive feedback from clients. Geneva and Evelyn, who get a positive review, seem to be good in massage and body wrap, respectively. The company reported 5 out of 15 complaints against the director for poor customer service.\Helper Sharon/Karen was rude to someone he possibly wasn't interested in helping. There's a reviewer who says the business sticks to health protocols even during pandemics. This implies that clients who love the cleanliness. The spa's atmosphere along with the staff's friendliness while complying with COVID-19 guidelines make clients feel at ease. This means that the owner's daughter is ever-present and active in the management of the business. Her mother tends to listen less and forgets to solve the problems..fetchall executive. This results in employees being irritated and less efficient. Terminating the account and invention are recommended in this Report. The present customers, however, are happy and thanked them.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (4)
will be back (2)
very friendly (2)
very professiona ... (2)
highly recommend ... (2)
great experience ... (2)
good prices (1)
friendly and hel ... (1)
friendly staff (1)
great job (1)
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Cons
pricey (1)
it was expensive ... (1)
expensive (1)
rude (1)
lack of communic ... (1)
poor customer se ... (1)
terrible (1)
Gould's Salon Spa - Poplar Plaza Reviews: 100. Average Rating: 4.4
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