Reliable Leaders at Orvis must master multitasking. Lesley, an angler since childhood, caught her best fish on the coldest, most unpleasant day. She was fishing when her line got tangled. Taking off her gloves to fix it and adjusting her hat, she noticed her line was tight. Lesley solves problems quickly and remains prepared for the next. Being a leader and a multitasker is challenging for Lesley (Orvis Memphis) because it is an isolated task. Her experience has always been in people-centric jobs, where she works closely with other people. Lesley Allen has led the YMCA's after-school and summer camps for almost 20 years. She doesn't like people, but she's a doer, an admirer of the outdoors, an accomplished angler, and a part-time wingshooter. Lesley is a professional multitasker who enjoys solving new problems.
Orvis Memphis store enjoys overwhelmingly positive reviews and repeat customer mentions. The staff, especially manager Lesley, is knowledgeable, helpful and friendly. One shopper appreciated the personal attention, "Lesley spent the time to explain everything and helped me select exactly what I needed." Another said, "We have looked for a store that was not only clean and inviting but had a knowledgeable and helpful staff." This was a repeat customer who had joined the store's community for casting lessons. Apparel shoppers liked the "Classic" "Active" fit distinctions and variety for over 50 males and appreciated the selection of product and cleanliness in the store. The customer experience appears very important because there were multiple references hinting. Like, another repeat customer mentioned, "This store is all about customer service." Most shoppers seemed to believe the store had "customer service" as its core value. Others noted shopping there first before buying elsewhere. Most significantly, the shoppers seemed to trust the store and customers. Each praised the good quality of merchandise, with one mentioning "Orvis should be seen as a high-quality store." All in all, customers show value for the store experience and show every indication of returning.
