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  1. US
  2. TN
  3. Memphis
REI

REI

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5897 Poplar Ave, Memphis, TN 38119, USA Get Directions
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ABOUT   Services Excellence Summary

Recreational Equipment, Inc. (REI) believes that a life lived outside is a life well-lived. We feel that finding ourselves in the wild and untamed places is always the best option. We are committed to assisting everyone in developing a lifelong passion for the great outdoors. Since 1938, we've strived to be your neighborhood outdoor cooperative. We are dedicated to our goal of sharing nature's life-changing potential with you. Our stores provide top-notch outdoor apparel, equipment, and advice. We also rent equipment, share real-life stories of outdoor experiences, and guide you on your outdoor adventures. REI does not have shareholders, so every time you shop with us, you contribute to outdoor conservation and help to support sustainable businesses. REI offers a complete service for bikes. We carry a wide assortment of bikes and their components, as well as all necessary accessories. Our expert repair shops include some of the most highly trained professionals in the industry. The friendly, knowledgeable professionals at REI are always here to help you with your bicycle service needs. We offer 20% off your purchase of a service at the cycle shop and a flat-tire free repair (Labor and parts excluded)

 

SUMMARY   Reviews Summary

REI store reviews show a consistent positive experience from customers. The store, and the company, are appreciated. The staff is knowledgeable, helpful, and attentive. The selection of products is significant, and customers find everything they need. Recommendations include looking into clearance bins and signing up for a lifetime membership due to benefits. The store environment is clean and organized, making exploration easy. Several employees are mentioned for great customer service, such as solving issues and suggesting products. Items are typically reviewed positively, and the store's atmosphere is liked. The overall rating is that most likely REI is the best outfitter in the area. Potential customers should know that the physical store also has an excellent customer service system.

 

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Reputation Change over time
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Pros & Cons

PROS
very helpful (6)
friendly and hel ... (3)
great place (3)
nice staff (3)
good selection (3)
helpful staff (3)
extremely knowle ... (2)
very clean (2)
helpful and frie ... (2)
super helpful (2)
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Cons
disrespectful (1)
expensive (1)

REI Reviews: 99. Average Rating: 4.7

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