Caliber Collision Summary of Customer Feedback
Got my side mirror assembly fixed and it went super smooth. Managed to get it done in two days and Nathan was extremely helpful. Highly recommend. ABSOLUTE BEST experience of my entire life. They are professional, punctual, detail-oriented, supportive, and everything! Every single person there greeted me and they took my car even when I walked in off the streets. Had a short timeline and they exceeded every expectation. Thank you all! Terrible service. Unhappy with work done. Highly recommend u look elsewhere. If your insurance company wants u to go here tell them no. Should be an option for negative stats for this place, so I would strongly recommend that you avoid Caliber Collision. I took my truck here for body repairs. When I got it back, I noticed immediately two problems that did not exist before they worked on it: * My antenna had been broken. * My AMP Research power running boards no longer worked. When I brought the truck back, Caliber admitted they had disconnected the battery during the repair. Despite having another opportunity to make things right, they could not diagnose or fix the running boards. I eventually had to take my truck to the GMC dealership at my own expense. The technician quickly found the problem: the power dongle/module for the AMP Research running boards had been left unplugged. Once it was plugged back in and the system was reset, the running boards worked normally again. The repair order from GMC clearly states: “Found that the power dongle for the running board module was unhooked. Connected power dongle… confirmed the running boards now operate correctly.” So the issue wasn’t a complicated electrical failure—it was simply something left disconnected during the repair process. But...
Frequently asked questions
7 questions
What do Caliber Collision clients say about the work?
Reviewers frequently highlight the professionalism, punctuality, and quality of repairs at Caliber Collision. Many mention the helpfulness of staff like Tripp and Megan, and the overall smooth repair process, which often exceeds expectations.
Does Caliber Collision offer rental car assistance, and how do customers feel about it?
Yes, they provide rental car assistance, including one-day, weekly, and extended rental options. Customers appreciate the convenience of this service, noting that the team handles arrangements efficiently during the repair process.
Can I get help with insurance claims at Caliber Collision?
Yes, they offer insurance claim assistance, including free claim filing and follow-up support. Customers have noted the team's effective communication regarding the insurance process, making it easier for them.
Does Caliber Collision handle major collision repairs, and what do customers say about their experience?
Yes, they specialize in both minor and major collision repairs. Reviewers commend the team's attention to detail and the quality of work, often mentioning that repairs are completed promptly and to a high standard.
What types of auto body painting services does Caliber Collision offer?
They provide various auto body painting services, including basic color changes, custom paint jobs, and clear coat applications. Customers have expressed satisfaction with the quality and finish of the paintwork.
How does Caliber Collision ensure customer satisfaction during repairs?
Customers frequently mention the clear communication and regular updates they receive throughout the repair process. This practice helps to build trust and keeps clients informed about their vehicle's status.