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Alba Energy of Austin, Texas
Alba Energy of Austin, Texas

Alba Energy of Austin, Texas

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440 E St Elmo Rd suite b, Austin, TX 78745, USA Get Directions
4.8
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ABOUT   Services Excellence Summary

Alba Energy was established in 2013 by experienced professionals in the Texas solar industry. We decided not to compete with each other and compromise quality to grow our market shares. Instead, we founded Alba Energy to focus on the customer experience when they decide to go solar. Five years later, we are still in business with our sights firmly set on customer satisfaction. This commitment is evident in the way we operate. Our solar installation process is managed by W2 workers who work for us full-time. We could have chosen to subcontract, as many others do, which would have been cheaper and simpler. However, customer service quality and installation would be lacking. Solar is an expensive investment, and we plan to help you with this long-term decision as long as your system lasts.

 

SUMMARY   Reviews Summary

Alba Energy has acquired positive reviews from clients on their site. Consumers are pleased with their services, and these reviews highlight competent services, reputable customer service, and expert knowledge. We read recurring comments praising team members like Kate (the first point of contact), Jenni, Jose and other technicians. These team members are friendly, skilled, and attentive, advising consumers at various points during the solar system acquisition and implementation. Clients praise the professionalism of the referrals. They pass on their sole energy to the managers, who ascertain that the process is easy and convenient for the consumer. Clients laud the communication with the firm during installation. They state that their installations are smooth, and they commend the firm for obtaining permits and utility rebates for the client. The most repeated praise is for Alba’s availability. Clients indicate that the site provides a good first guide for the solar system. One consumer reports that the solar system has stayed the same for years, with a bill of $10.70 in the Summer averaging an electric bill and a $303.90 return; these benefits apply despite the rising energy costs. It illustrates the consistency and convenience of solar system installations. Online reviews echo this happiness. Some existing buyers also mention the after-installation services that the company provides. These services make the clients list the positive memory. Clients have emphasized that the workers of the company have detailed the eGauge and further detailed it in case of anything. This review found out that the Yelp platform exhibited reviews. Most people left comments after being referred from other platforms. Many of the comments express satisfaction, and some have more schema. So, according to this finding, Yelp has positively reviewed Alba Energy. According to this review, Alba Energy is a famous company, meaning that it has undertaken multiple installations. Many people perceive it as having existed in the market for many years. One satisfied client emphasized that he could have only required one day to install and later another day to have the system lit. This means that the company crew was entirely dedicated to providing services to the client.

 

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Pros & Cons

PROS
recommend (10)
highly recommend ... (8)
very knowledgeab ... (6)
helped me (5)
very happy (5)
great experience ... (4)
recommended (3)
highly recommend ... (3)
very informative ... (3)
very professiona ... (2)
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Cons
not happy (1)
no response (1)
very poor custom ... (1)
expensive (1)
poor customer se ... (1)

Alba Energy of Austin, Texas Reviews: 50. Average Rating: 4.8

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