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Bed and Biscuit Austin

Name: Bed and Biscuit Austin
Address: Austin, US
Telephone: +15123430723
Rating: 4.7381

126 reviews

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+15123430723

Closed Now now

6004 City Park Rd, Austin, TX 78730, USA Get Directions

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ABOUT Services Excellence Summary

Bed and Biscuit Austin was founded in 1994 and we have been under new ownership since 2009. Your satisfaction is our priority. Our goal is to provide pet owners with peace of mind by creating a clean and healthy environment where pets can stay in daycare, school, boarding, or grooming while you are away. We treat the pets in our facility like our pets, giving them love, care, and a friendly atmosphere so you can feel comfortable leaving them with us. Pets are loyal members of friends and family members. It is difficult for us to be away from them. However, there are some situations that may cause you to be away from your pet for a few days. These may include work-related travel, vacations, or when trying to adjust a pet to a better lifestyle. Using a dog boarding facility ensures that your pet is left in safe hands while you are away, given the adequate care they require.

SUMMARY Reviews Summary

The reviews overall express great enthusiasm for Bed and Biscuit. The location offers good care, specifically for dogs that may feel anxiety and those that are shy. Each customer shares that they highly recommend and will continue to bring their dogs in. The staff shows that they are caring, honest, and professional, and will show, with photos and seven updates, how they are treating the valued pets. Finally, clients praise the same-day cancellation policy that allows them to be comfortable while leaving their dog for long periods without worrying. One customer said that they were faced with the loss of a deposit after a last-minute cancellation, but the staff worked with them to get a full refund. The client continues to build with new and loyal clients, and that is reflected in the feedback.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

highly recommend ... (6)

great job (4)

great place (3)

take great care (2)

affordable (2)

using them again ... (2)

well cared for (2)

very friendly (2)

great staff (2)

Cons

awful (1)

very disappointe ... (1)

disappointed (1)