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Bikealot

Bikealot

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5330 Menchaca Rd, Austin, TX 78745, USA Get Directions
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ABOUT   Services Excellence Summary

BIKEALOT loves bikes! BIKES! There is a lot to be pleased about when it comes to bikes. These two-wheeled friends can solve many of our community and global problems. Riding a bike is better for the environment and your health. It also saves money and offers lots of opportunities to have fun with loved ones. We have the finest selection of bikes, parts, and accessories, as well as full-service repairs in Austin. Safety and accessibility for bikers from all walks of life is one of the things we value about our community. Explore our website to discover more and get involved. Our prices and policies for tune-ups are listed below. Unfortunately, we do not service e-bikes. To set an appointment, please send an email to [email protected] with photographs of your bike—close-ups and general pictures of any known issues—let us know what type of service you're looking for, what brand/model it is and how old it is. We are opening reservations and request options as well as taking client contact information and/or ordering parts and may require a deposit. Our drop-off timeframes are during our hours open. For the vast majority of bicycles, turnaround time is 1-2 days.

 

SUMMARY   Reviews Summary

Many reviewers had positive impressions of Bikealot. There was a lot of positive feedback for the knowledgeable and welcoming atmosphere created by Brad and Jeni, the store's owners. Multiple reviewers appreciated the thoughtful and helpful service, such as the customer-centered advice on gear, mechanical work options, and out-of-stock bike sourcing. In this light, several bikes were fixed beyond general bike shop standard repairs. The shop's Covid-precautionary attitude, including the appointment requirement, was also a recurrently applauded aspect. The store was lauded for being a local shop with a personal, consultative approach. Moreover, the company's commitment to its community and their service's high quality made many clients feel seen and secure. A deeper commitment to social goals beyond simple profits. Many satisfied customers said they highly recommend the company and would return for future service. Several clients also praised Brad and Jein's exceptional friendliness and how they created a more inclusive shop environment. However, a few of the reviews wanted a higher selection of items and sounded like non-paid ads. But, the store would appear more balanced and credible with the mention of a few downsides. A recurring theme was extensive and prompt advice or email contacts from Brad or Jeni that centralizes quality service. The majority of the reviews read describe a high, consistent level of satisfaction.

 

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Pros & Cons

PROS
recommend (6)
highly recommend ... (5)
extremely knowle ... (2)
very helpful (2)
great service (2)
friendly service ... (2)
great place (2)
fair price (2)
helped me (2)
great experience ... (2)
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Cons
rude (2)
disappointed (1)
over priced (1)
they were closed ... (1)
over priced (1)
poor experience (1)
no customer serv ... (1)
not helpful (1)
extremely rude (1)

Bikealot Reviews: 72. Average Rating: 4.2

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John Doe left a 5 star review
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