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  1. US
  2. TX
  3. Austin
Macy's
Macy's
Macy's

Macy's

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3311 Esperanza Crossing, Austin, TX 78758, USA Get Directions
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ABOUT   Services Excellence Summary

Macy's, established in 1858, is the Great American Department Store - an iconic retail brand with over 740 stores across the country. Macy's offers high-end fashion brands such as Calvin Klein, Clinique, and Estee Lauder at The Domain. Macy's has a wide selection of shoes, clothing, and gifts in selected stores. Visit us at 3311 EsperanzaXing Austin, TX 78758.

 

SUMMARY   Reviews Summary

The Macys store scored highly on customer service, with many shoppers giving glowing recommendations of the shop assistants. The Mac and Clinique/Sephora makeup counters stood out for their helpful and awesome employees who assisted shoppers with the latest makeup trends. Shoppers expressed their approval with the variety of discounted items and the Macy's calm, and the organized atmosphere that makes shopping pleasant. Nearly all shoppers are happy with the quality and prices of the products, many of them feeling that the sales assistance team went above and beyond to meet their requirements. Visitors lauded staff in all sections of the store, including busy sale places like the return counter and Jewelry departments. Macy's online and offline shoppers, skincare and fragrances find their way into the store and are satisfied with what they get. The mix of great service, product quality and price discounts offered to shoppers spurred repeat visits, this also includes even shoppers picking up the fragrance every time they pass. The store's Jewelry Section stands out for having product experts who go the extra mile to provide reliable advice, shoppers can find macys to buy fragrances and be glad the sales associates can offer much-needed goods to meet their requirements. The retail store received positive feedback from customers and a 5-star rating out of the data, with some reports suggesting that the data was incomplete, showing a lack of parity between customer satisfaction and high star ratings. A store that receives open and honest five-star reviews consistently is doing something right.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
great place (2)
very satisfied (1)
very polite (1)
great customer s ... (1)
friendly staff (1)
great quality (1)
willing to help (1)
great deals (1)
recommend (1)
very kind (1)
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Cons
rude (4)
expensive (2)
extremely rude (2)
not worth (1)
upset (1)
horrible (1)
dirty (1)
nobody answered (1)
horrible (1)
horrible place (1)

Macy's Reviews: 100. Average Rating: 4.0

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John Doe left a 5 star review
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