Mynd Property Management, Austin TX

We love our house but have major issues with Mynd management. We checked reviews before moving in and it was all 4 and 5 stars on Google, so we felt comfortable with them. Has something changed with them in the past month? We have service requests in for a broken refrigerator, an insect infestation, and pet urine-covered carpet. We always have different folks emailing, calling, and messaging us. No sense of continuity. They have zero sense of urgency and ask us to troubleshoot everything. We need actual professionals to repair and clean. We do not need another YouTube video. Renters BEWARE of Mynd Management unless you like living with insects, broken appliances, and a home that smells of cat urine. UPDATE: it took 6 months for the carpet replacement which is extremely excessive. there were multiple visits to the home that were unnecessary, including a mis-measurement of the room which resulted in the wrong size carpet being ordered and an additional day without access to the room. one man came to rip up the carpet, but he left the pad which was soiled from the previous resident's cat. disgusting. I had to pull up the pad myself. another two men came to put the new carpet down and they tried to put the old, soiled pad back down. I had to tell them no and to remove it. they also discovered that the new carpet was the wrong size. where does that cost go? to the owner?! so they left and came back the next day without confirming a time with me. I had to be home and wait for them for TWO DAYS without any communication from Mynd. this whole process was a complete mess and we will be contacting the house's owner to let them know about the complete mismanagement by Mynd. this isn't the first time that mynd has shown they are a complete disaster of a company and do not advocate for their tenants. it is clear that mynd only cares about making money off the backs of tenants and owners. we will not be renewing our lease SOLELY because of mynd management. we love the house and the neighborhood, but we want to get as far away from mynd as quickly as possible. this has been a horrible experience.