Great communicationTimely responsesWell stocked amenitiesSimple check-inThoughtful decorationsLuxurious experienceHot tub functionality
About this business
We launched our first property, UrbanStay, as a break from the daily grind of corporate work. Beyond the stable nine-to-five job, life was full of genuine relationships, exploration, and unforgettable experiences. UrbanStay was born from the idea of providing travelers with a unique experience. We were able to explore the world with many guests and leave our jobs behind. Our UrbanStay houses are places where we can combine our love of adventure, travel, and meeting adventurous people. The most crucial factor preventing us from obtaining freedom was the loss of control over our time. By developing short-term rentals and passive income, we are now free to follow our dreams and help others do the same. We provide what we have built for ourselves with open-minded individuals who appreciate life's profound meaning.
Frequently asked questions
7 questions
What do UrbanStay clients say about their experience with the property management services?
Clients frequently praise UrbanStay for their excellent communication and timely assistance, especially during check-in. Reviewers highlight the thoughtful amenities and cleanliness of the properties, contributing to an enjoyable stay.
Does UrbanStay provide check-in assistance, and how do customers feel about it?
Yes, UrbanStay offers check-in assistance. Customers appreciate the team's responsiveness during check-in, with one reviewer mentioning a smooth resolution to a minor hiccup, reflecting their commitment to customer support.
What types of accommodations does UrbanStay offer for travelers in Austin?
UrbanStay provides a range of accommodations, including luxury home rentals, bachelorette party packages, and family stay packages, ensuring a tailored experience for various traveler needs.
What amenities can guests expect when staying with UrbanStay?
Guests at UrbanStay can enjoy amenities such as hot tub access, kitchen supplies, and toiletries provision, enhancing their overall experience during their stay.
How does UrbanStay handle problem resolution for guests?
UrbanStay emphasizes effective problem resolution as part of their customer support services, ensuring that any issues guests face are addressed promptly and efficiently.
Can I expect a personalized experience when booking with UrbanStay?
Yes, UrbanStay focuses on creating memorable experiences for travelers, as reflected in reviews that mention the thoughtful curation of their properties and attention to guest needs.
DO NOT GO THERE…worst experience ever. we feel harassed. First of all.
The house smells of cockroaches,
The Hot Tub was dirty full of leaves,
There wasn't even salt in the kitchen (they regularly have).
The place is in an area very close to Downtown, however it is a very ugly neighborhood and many hazy people walk around.
Since the beginning the owners mention the neighbors and the excessive noise, they also threaten that the neighbors call the Police because they are very sensitive... we spent Christmas night there. (It's a date when everyone celebrates) My family wasn't even drinking alcohol or making any mess. We had dinner as a family, watched movies, and the next morning we received two messages regarding excessive noise. Which we never understood.
So I apologized thinking that it was my children the night before watching TV with the sound system that the house provides, but about half an hour later I received another message and we were all sleeping. It was 7:30 in the morning and they woke us up with those messages, on December 25