Dallas Bike Works

Dallas Bike Works was founded in 2006 and quickly outgrew our first location, we moved to White Rock Lake in 2010. Our brand has grown, and we have since added four mechanics to our service department. Our shop culture is a place where people come to chat about bikes and hang out with our team at local races. Dallas Bike Works has been a local bike shop since the beginning. Shop local, Shop Dallas Bike Works! All-terrain bikes are available at our shop, including mountain, road, and cyclocross models. We also offer cruisers, children's bikes, hybrids, and cruisers. You can find bikes for any need, from novice riders to experienced cyclists and professionals. Our Lake Highlands location is waiting for you. Dallas Bike Works is open for business. You can shop online or come see us. Bicycles are welcome, from newbies to veterans, mountain and road aficionados to recreation and transport cyclists. Our services are available either online or at our location. Dallas Bike Works has a unique approach to bikes and offers a diverse selection of products. Visit us to learn more about our approach. Are you looking for a professional mechanic? Our experienced staff can help you repair or maintain your bike. An estimate at no cost to you. All types of bike repairs, from minor to major, will be taken care of. We promise your bike will be taken care of and will be in good hands.

Most reviews about Dallas Bikeworks are positive. Excellent customer service is a common theme. Many people recognize the staff for their comprehensive bike knowledge and willingness to assist. Numerous reviews refer to staff member by name, which demonstrates customer appreciation. Austin is named as a friendly and skilled salesperson, assisting with bikes through both the boxed purchase and in-store purchases. Jesse is another salesperson who is remembered as helpful and knowledgeable, even fixing a bike issue quickly another goes out of their way to help a new customer to like the style of the store’s bikes. Some reviewers commend the welcoming store surroundings and the good selection of bikes and biking equipment available there. Finally, the owner's input and resolution of issues are often praised. Most of the time, the owner responds and finds a solution that satisfies the customer. All reviews point to amazing customer service and a positive store culture. However, one person had a poor experience. In the one-rated review, the person said they were bombarding the staff with too many questions and the staff could not handle it and may have looked confused. Other negative issues are; - One star for not being helpful when I entered the store - Zero stars for keeping me waiting, the person in front of me was served many times, and the owner was available but didn't help me until after 30. However, the executives and a friend who went through the same training process confirm that the training sessions are a plus. They enjoyed the group ride and highly recommend the store. Besides, leadership has always been present to help in some situations and resolves any problems resulting from a lack of information. Customers are the store's most valued asset in the store, and it is their pleasure to serve them in the best way possible. The company can serve its esteemed client better in the future.