In 1973, the Hoy family founded our modest business, and today we operate several dealerships in El Paso and the surrounding area. We are proud to support El Paso and the surrounding communities by employing nearly 300 people and having an active philanthropic and volunteering presence. While the company has advanced, our guarantees of exceptional customer care and easy in-house financing are still valid. We are located at 11565 S. I-10 in central El Paso, off I-10 and Airway. Some of our employees represent the second generation, while others have been with us for more than 30 years. We work hard to sustain the lowest prices for our customers based on competitive market conditions. You will also have a pleasant travel experience in our five-star service facility. Our luxurious shuttle and loaner service is the icing on the cake.
Reviews Summary
The majority of the automobile customers post positive experiences with Hoy Family Auto and its members. The repeating names, Randy and Justin, included in many of the reviews point out that they are top-notch sales consultants. These customers laud their patience and dedication to guiding, detailing, and solving all vehicle purchasing and consultation demands. The most significant positive aspect frequently referenced by customers is the friendly and family-like reception and treatment provided by all Hoy Family Auto team members. These remarks frequently contain remarks about the non-pressure-buying environment provided by this team, with several customers stating they will only visit Hoy Family Auto and recommend it. Negative reactions to other automobile traders and their sales approaches, including Hoy's bad experience, are also included. Moreover, the most recent buyers of vehicles are delighted to share their reviews on how Hoy Family Auto gives them a safe and trustworthy car dealership environment. This increasingly suggests that the majority of clients mention their gratefulness to their sales consultants and other Hoy Family Auto members. This could be a reason many clients recognize Hoy Family Auto as a family-friendly, no-pressure auto dealer to buy new cars.
Frequently asked questions
7 questions
What do Hoy Family Auto clients say about their customer service?
Clients frequently mention the exceptional customer service at Hoy Family Auto, highlighting staff like Justin and Randy for their helpfulness and attentiveness throughout the buying process. Many reviews emphasize a pressure-free experience and a family-like atmosphere.
Does Hoy Family Auto offer financing options for used vehicles?
Yes, they provide finance services including loan approval assistance, credit consultation, and insurance referrals, making it easier for customers to secure financing for both new and used vehicles.
Can I get my vehicle serviced at Hoy Family Auto, and what services do they provide?
Yes, they offer vehicle service and maintenance, including routine maintenance, tire replacement, and warranty services, in addition to vehicle sales and customer service.
How does Hoy Family Auto handle trade-in appraisals?
They provide trade-in appraisals as part of their vehicle sales services, ensuring customers receive fair evaluations for their vehicles when purchasing new or used cars.
What makes Hoy Family Auto stand out among used car dealers in El Paso?
Established in 1973, Hoy Family Auto is a family-owned business with a strong community presence and nearly 300 employees, which contributes to their reputation for exceptional customer service and support.
Does Hoy Family Auto provide after-sales support?
Yes, they offer after-sales support as part of their customer service, ensuring that clients have assistance even after their vehicle purchase.