Professional serviceExcellent communicationKnowledgeable techniciansGreat customer serviceTimely responseEfficient serviceGreat resultsCourteous servicePunctual crewClean work
About this business
SERVPRO of East El Paso is available 24 hours a day to respond quickly to any emergency. Our highly trained technicians are available to respond to any E-R-D or commercial water damage or fire emergencies. Our 2010 franchises are located throughout the United States, and Canada. Our highly trained technicians use state-of-the-art technology and equipment to restore and clean your home. SERVPRO of East El Paso is highly trained and our technicians can document their work. This enables them to make your home feel like home again. With over 10 franchises in our national network, SERVPRO is able to help us when we are handling larger restoration or cleaning projects, or major storm situations.
Reviews Summary
Customers have happy sentiments regarding ServPro East on their responses. Claims of efficiency, professionalism, and punctuality are frequent, specifically for Juan and Abraham. Abraham's excellent customer communication and explanation of the cleaning process, from wet when removing clothes to mold in the garage, are typical. These are some nice small touches, such as Abraham updating the guardian, including pictures and getting the car back into mold-inhibiting insulation before the replacement crew arrived. Other clients have commended the speed of the response and the general cleanliness and communication practiced by each employee. The average score is over ten, and customers commend the team and the company. The company is highly recommended due to the thorough evaluations and cleaning and future use.
Frequently asked questions
7 questions
What do SERVPRO of East El Paso clients say about the work?
Clients frequently praise the team's professionalism, promptness, and communication. Reviewers highlight the efficiency of staff like Abraham and Joshua, noting their thoroughness and ability to keep customers informed throughout the restoration process.
Does this business offer emergency services in El Paso, and what do reviewers say about their response time?
Yes, they provide emergency services, including water damage response. Reviewers commend their quick response, often noting that technicians arrived within an hour of contact, demonstrating their commitment to urgent situations.
What services does SERVPRO of East El Paso provide?
They offer a range of services including Mold Remediation (Mold Assessment, Mold Removal, Mold Inhibitor Application), Water Damage Restoration (Water Extraction, Structural Drying, Dehumidification), Carpet Cleaning (Standard Carpet Cleaning, Stain Removal, Carpet Protection Application), and Emergency Services (Water Damage Response, Emergency Board-Up, Contents Pack-Out).
What are the operating hours for SERVPRO of East El Paso?
Their hours are as follows: Monday: 00:00-23:59, Tuesday: 00:00-23:59, Wednesday: 00:00-23:59, Thursday: 00:00-23:59, Friday: 00:00-23:59, Saturday: 00:00-23:59, Sunday: 00:00-23:59.
Can I get help with mold issues from SERVPRO of East El Paso?
Yes, they specialize in Mold Remediation, which includes Mold Assessment, Mold Removal, and Mold Inhibitor Application. Reviewers have noted their effective handling of mold issues, emphasizing the team's professionalism and thorough communication.
Does SERVPRO of East El Paso handle both residential and commercial water damage?
Yes, they are equipped to handle water damage for both residential and commercial properties, ensuring that their skilled technicians can respond to various disaster scenarios effectively.