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  1. US
  2. TX
  3. Fort Worth
Kay Jewelers
Kay Jewelers
Kay Jewelers

Kay Jewelers

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4800 S Hulen St, Fort Worth, TX 76132, USA Get Directions
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ABOUT   Services Excellence Summary

Kay Jewelers has grown its chain of jewelry stores from one in 1916 to more than 1,100 locations across the United States. We are indeed the number one jewelry shop in America. Our stores and online services offer better customer service – a significant improvement over expensive local jewelry stores. The unique learning and understanding of our jewelry consultants allow them to assist each customer both online and in person. Visit us today. Wedding & engagement Rings for your special day - browse our vast collection of wedding rings and engagement rings. Diamonds Get lost in our vast choice of luxurious diamonds. Kay Jewelers carries many popular brand styles, including Ever Us, Neil Lane Bridal, Adrianna Papell, and Tolkowsky (r) diamonds, as well as Le Vian Chocolate Diamonds.

 

SUMMARY   Reviews Summary

Customers are pleased with the customer service they received during their visits to the jewelry store. They frequently mention specific staff by name, such as Kara, Amy, and Yolanda. Buyers loved how helpful and patient the employees were as well as how compassionate and knowledgeable the staff was, especially to them and their needs. Many customers also mentioned the store's selection and its affordability. One person mentioned that they were "looking at a watch and [they] got a really cheap, but lovely watch from here. People are friendly and welcoming, quick in service." The location is another plus, with Cara excelling in the middle of these tough times." Another reviewer noted that they purchased a beautiful piece of jewelry that was well-priced and true to the store's reputation..deepcopy. They liked the selection and the prompt, knowledgeable service they received. A reviewer even compared their experience to a trip to the doctor’s office because of how courteous and professional store employees were. That same customer said that the quality of the jewelry they bought was top-notch and that they would shop there again. Several reviews mention the store’s employees by name, especially Kara. One person was so satisfied with their service that they said: "Kara was always of great help to me. Would always give great recommendations whenever I visited. Her interactions always showed that she loves her work. She even took the time to share several jewelry maintenance tips with me.” Another customer noted how Kara had helped them select the perfect engagement ring and how well her wedding band had turned out. Many people commented on how well the store staff treated them and how they would return to make future purchases. One reviewer who had been shopping there for a long time said: "I have been coming here for my fine jewelry needs for a long time and have had a great relationship with them. Each time I go, I am satisfied with what I find and their services."

 

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John Doe left a 5 star review
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Pros & Cons

PROS
great selection (3)
very professiona ... (3)
great customer s ... (3)
great service (2)
great people (2)
helped me (2)
great deals (1)
extremely knowle ... (1)
very helpful (1)
very satisfied (1)
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Cons
poor service (2)
terrible (2)
rude (1)
terrible (1)
upset (1)
would not recomm ... (1)
not recommend (1)
not worth (1)
terrible custome ... (1)

Kay Jewelers Reviews: 65. Average Rating: 4.0

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John Doe left a 5 star review
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