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Rick & Ray's Auto Plaza

100 reviews

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2425 Cullen St, Fort Worth, TX 76107, USA Get Directions

car repair Top Car Repair Body Shops in United States Top Car Repair Body Shops in Texas

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4.6

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Service	Sub Service	Average Price Range (USD)
Inspection Services	Annual State Inspection	$50 - $100 Call to Book
	Complete Vehicle Inspection	$70 - $150 Call to Book
	52-Point Check	$80 - $120 Call to Book
Maintenance Services	Oil Change	$150 - $300 Call to Book
	Fluid Flush	$100 - $200 Call to Book
	Brake Flush	$120 - $250 Call to Book
Repair Services	AC Compressor Replacement	$1,500 - $3,900 Call to Book
	Strut Replacement	$300 - $800 Call to Book
	Mirror Installation	$80 - $150 Call to Book
Diagnostic Services	Diagnostic Examination	$100 - $200 Call to Book
	Emission Testing	$50 - $100 Call to Book
	Hybrid System Diagnostics	$200 - $500 Call to Book

ABOUT Services Excellence Summary

Auto repair is one of the most stressful tasks you can undertake. You have few choices, and there is a great deal of stress about what happened and how to resolve it. Rick and Ray's Auto Plaza recognizes this. We believe we should provide exceptional customer care by obtaining high-quality cars. We measure success by whether you would want to bring your car back for any subsequent repairs. We are great at maintaining the life of your car. Bring your vehicle, truck, or SUV for any factory-scheduled service, including 30, 60, or 90,000 mile services. Our ASE-certified technicians will properly examine and repair any problems. Vehicles have timing belt intervals along with other important items that need attention.

SUMMARY Reviews Summary

Multiple customer reviews show satisfaction with Rick & Rays Autoplaza services. The shop offers quality, crafty service and has friendly, professional staff. It guarantees cost-effectiveness and expects high-end cars and models of all types. They offer advice and comprehensive 52-point checks before any work starts, clearly communicate about any required action, and do not take customers for granted. An inspection takes about 15 minutes if you do not book. It has the potential to reach hybrid car problems. Most customers trust the shop and have returned for other services. Some comments praise Andrew and welcome service contact. Many loved the reception and appreciated the transparency and family feeling. The business is highly recommended as they offer hands-on customer services. Such a comfortable atmosphere and trust cannot be changed by anything. This merges into a seamless experience.

Robert left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jan 18

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Rick & Ray's Auto Plaza Reviews: 99. Average Rating: 4.6

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Reviews (1) Google Reviews (99)

Robert

on Trustanalytica

Fix negative reputation Fix negative reputation

I took my car to Rick and Rays to investigate an occasional clatter under my hood. They did a complete inspection also. They called me the next day to go over what they needed repair. They said I had an oil leak which was not true. I changed my own oil and filter and no leaks found. They also said my rear shocks were leaking also which was not true either. I just recently purchased them and had the car in recently with another mechanic and no leaks found. They also said I needed new front shocks and struts which wasn't true either. They also noticed my passenger outside mirror was broken. Having said all the I did ask price for outside mirror replacement. I was shocked when they quoted over $800 for an outside mirror that can be replaced within 15 minutes. It's that simple. Price for mirror I buy myself is ,$84. When I asked them about what is making the clatter under my hood they said they haven't looked at it yet which is why I took it in. They said they'd call me back in a few hours. When they called me back they said the AC compressor is bad. I asked for the price of the repair and was shocked again. $3900 for replacing the compressor which is way over priced. You can get a compressor for my car for around $1100 dollars. So outrageous prices!! I told them car is only worth around $5,000 so I wanted the car back. Upon getting the car back I called around to get prices for replacement if I provided the compressor myself. Pepboys quoted me $2,112 with them providing the compressor. So I asked if I supplied the compressor how much would install a long with AC recharge. They said $400-$500. I found a refurbished ac compressor on eBay for $248 and bought it. My car has 173,000 miles on it. Not worth putting new one on. So $3,900 for compressor replacement by Rick and Rays or under $1,000 for Pepboys. It's pretty clear Rick and Rays gouge people with they think don't know anything. I do a lot of my own maintenance on my car and I knew over $800 for mirror replacement and $3,900 for ac replacement was way overpriced. I feel bad for people who don't know any better because this place is a complete rip-off.