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Review Keywords Analysis

  1. US
  2. TX
  3. Fort Worth
Sonovus Energy
Sonovus Energy
Sonovus Energy
Sonovus Energy

Sonovus Energy

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6024 Old Hemphill Rd Ste C, Fort Worth, TX 76134, USA Get Directions

4.4

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ABOUT   Services Excellence Summary

We are Sonovus Energy—a solar provider that serves you through and through—your needs and best interests! Customer feedback is crucial for us, as is quality assurance. Each customer is entitled to constant feedback during the process and post-installation. We also work symbiotically with a solar company to handle maintenance and quality checklists. If the customer needs a new roof or repairs, we will also work with insurance companies to submit claims.

 

SUMMARY   Reviews Summary

The Sonovus Energy reviews are mixed; some clients are happy with the company's service, teamwork, and professionalism, while others are not. One customer describes the service as excellent, with friendly and punctual professionals who promise to retain their loyalty. Another customer tells a different dystopian story of non-togetherness, non-communication, and madness of waiting after having an issue with a Clore. She called the Toyota company "SONOVUS SOLAR," which came and rectified the issue—even billing the Clore instead of Toyota. His experience includes cost-saving from $300 to $80, and the team made it look professional and attractive. He would even recommend it to other people. The two customers base their experience to help other clients make the right choice conflicting with one other, and the company needs to ensure their services are customer-oriented. The company does not keep up with promises, thus service provision should not be based on a one-time clean-up. No matter the crisis, correct procedures have to be followed. The firm should strive to ensure that the clients are competent. The moment a crisis is resolved, the customers will end up with a good customer service. Overall, 1-10 are likely to talk to them first for their next project. The conflicting opinions of the customers indicate that some customers are leading them to believe that others do not need to be told what they experienced. For Sonovus Energy, their customer service and professionalism are inconsistent and primarily depend on the customer. Sonovus Energy may need insight from its customers to reach a wider audience because of the mixed reviews. Satisfaction of the clients will likely increase the tire to the customer. The customers are used to gauge the business, while potential customers use them to determine whether to seek services from Sonovsu energy.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (5)
highly recommend ... (4)
on time (3)
great job (3)
worked quickly (2)
did an awesome j ... (2)
efficient instal ... (1)
very efficient (1)
did a good job (1)
very responsive (1)
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Cons
do not use (1)
horrible (1)
no communication ... (1)
not impressed (1)
Sonovus Energy Reviews: 51. Average Rating: 4.4
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