Lone Star Stowaway Feedback Summary
1. Easy process! 1st time renting a stowaway and communication was great, set up was simple using the app to move into the unit. Their customer service goes above and beyond any I've experienced before.
2. This stowaway was amazing and we had no worries with our personal belongings!! The place was clean and functional and the storage that we had was plenty of room. Steve is amazing and very friendly! He will help you with any questions you may have! If I was you I would rent a storage here!! It’s worth it
3. Changing from my old storage unit to this one because of the great prices. The place is clean and the app you get is easy to use. I like that I don’t have to remember my key or where my unit is located. Just open the app on my phone and I can unlock the gate, unlock my unit and even find my unit if I don’t remember where it is.
4. Renting storage units from Lone Star Stowaway has been a no hassle experience! We filled out all of the forms online, downloaded the app and were able to move our things in. I love the smart lock technology that they use! We are glad that we could get the climate controlled units - definitely a plus! The customer service has been amazing!! I would HIGHLY recommend using Lone Star Stowaway!!!
5. Great company to be with and staff is amazing. The best units and pricing! Like for real very reasonable. It’s been hard finding storage places to fit all my stuff and Lone Star has met all my needs! Highly recommended!
Frequently asked questions
7 questions
What do Lone Star Stowaway clients say about their experience?
Clients frequently praise the clean and functional storage units, the helpfulness of staff like Steve, and the seamless app integration for accessing their units. Many highlight the exceptional customer service and the ease of the rental process.
Does Lone Star Stowaway offer climate-controlled storage units, and how do customers feel about them?
Yes, they provide climate-controlled storage units. Reviewers appreciate having this option, noting it as a significant advantage for protecting their belongings, enhancing their overall satisfaction with the service.
Can I access my storage unit remotely at Lone Star Stowaway?
Yes, they offer remote gate access through their app, allowing convenient entry without needing to remember a physical key. This feature has been positively noted by several customers.
What types of storage units does Lone Star Stowaway provide?
They offer a variety of storage options, including Standard Storage Units, Climate-Controlled Storage Units, and Drive-Up Access Storage Units. This diverse selection meets different customer needs effectively.
How does Lone Star Stowaway ensure customer support?
They provide multiple support options including FAQs Assistance, On-Site Support, and App Support, all free of charge. Reviewers have commented on the excellent customer service they received throughout their rental experience.
What features does the app for Lone Star Stowaway include?
The app includes features like Unit Location Assistance and Remote Gate Access, making it easier for customers to manage their storage units without hassle. Users have found these features very helpful in their reviews.