Professional serviceResponsive staffKnowledgeable agentsFriendly staffQuick responseExcellent customer serviceFair pricingSeamless processHelpful teamEasy quote process
About this business
Rafail Insurance Agency, a company based in the United States, is a leading Farmers agent, and it is proud to be at the forefront. The company, which is run and owned by Mark Rafail and Sylvia, has a team of skilled customer service agents. The establishment of this company is clear and the staff is committed to making their clients feel safe. Additionally, the company has been the recipient of the "Farmers Rookie Of The Year" award in Houston. Its clients have continued to increase in number as they discover that RIG's service is like no other. Sylvia and Mark, thinking about the future, employed a group of expert customer service workers to represent their ideals and goals about Client-Priority. Our agency was included in "Change Agents," which became a bestseller in 2013. Mark Rafail, a National Academy Best Selling Author, also shares this philosophy. View our press release here http://new.pitchengine.com/pitches/a80f5751-65a3-43fc-b755-ef28ae15fecf. Mark is proud of his success in writing and uses his skills to encourage his staff to take pride in their work. We have covered a total of 3200 policies in Texas and in the rest of the country. Our agency encompasses multiple services, including commercial, residential, group, and life insurance. Our clients are the most important and we appreciate the chance to serve them. Our philosophy is that our top priority is what is right for our client. We are dedicated to providing the most excellent coverage available to every customer. We also believe that the communication gap is widening, and it should be bridged. Our goal is to assist you in managing your insurance and feeling confident about it. Rafail Insurance is the only insurance agency that provides services to the mortgage holders, homeowners, renters, financial planners, and auto dealers. We can collaborate and serve our mutual clients. You can also send proposals to your customers in less than 5 minutes on commercial, homeowners, and auto insurance.
Reviews Summary
Highly Recommended, Customers clearly appreciate the level of dedication that Mark Rafail and his team show in helping them navigate and simplify often what they find to be complex insurance processes and policies. They also praise how the whole team goes notches higher with excellent customer service. Even when a customer has a claim, they walk you through and make sure you are well taken care of until your claim is settled on time. Professional customer interaction and keen ethics for their work are examples customers give about the office personnel. They value their relationships with clients, and the team will take the time to explain all the terms in a way that a customer will understand. It's easy to see why they have a pile of reviews from satisfied customers. Customers feel they have found a reliable insurance partner with Rafail Insurance in the area. Mark Rafail and his staff are not just insurance agents but business partner and friends too to help the customers.
Frequently asked questions
7 questions
What do clients say about the customer service at Rafail Insurance Agency?
Clients frequently praise the team's responsiveness, professionalism, and kindness. Many reviews highlight the personal attention and care provided, especially during stressful times, making clients feel valued and supported throughout their insurance processes.
Does Rafail Insurance Agency offer homeowners insurance, and what services do they provide?
Yes, they offer homeowners insurance, including policy consultation, claims assistance, and policy modifications. They also provide auto, business, flood, and life insurance services, ensuring comprehensive coverage options for clients.
How does Rafail Insurance Agency handle claims for flood insurance?
They provide claims processing and coverage evaluation as part of their flood insurance services. Clients have noted their efficiency and responsiveness in handling claims, ensuring a smoother experience during challenging times.
Can I get a quote for auto insurance from Rafail Insurance Agency, and how responsive are they?
Yes, they generate quotes for auto insurance and offer policy adjustments and claims support. Reviewers consistently mention the team's quick responses and helpfulness when addressing inquiries and concerns.
Who leads Rafail Insurance Agency, and what recognition have they received?
Mark Rafail, a National Academy Best Selling Author, leads the agency, which ranks among the top 1% of Farmers agents nationally. They were also awarded "Farmers Rookie Of The Year" in Houston, showcasing their expertise.
What services does Rafail Insurance Agency provide for business insurance?
For business insurance, they offer coverage assessment, claims handling, and policy review. Their team is noted for understanding complex insurance needs and providing tailored solutions for small businesses.
Where is Rafail Insurance Agency - Commercial | Homeowners | Flood | Life | Mark Rafail - Farmers Insurance located?
3311 Richmond Ave. #350, Houston, TX 77098, USA
Location & directions
Houston, Texas
Rafail Insurance Agency - Commercial | Homeowners | Flood | Life | Mark Rafail - Farmers Insurance