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Review Keywords Analysis

  1. US
  2. TX
  3. Houston
The UPS Store
The UPS Store
The UPS Store
The UPS Store

The UPS Store

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Open 8:30 AM - 7:00 PM now
5535 Memorial Dr Ste F, Houston, TX 77007, USA Get Directions

4.6

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ABOUT   Services Excellence Summary

Order print/ship/pack online or in-store at your Houston UPS Store #44340. We have a mailbox available for rent to store all mail securely. We offer notary services, document finishing, packaging, shipping, and freight services. Our location is at Corner Of Memorial Dr & Asbury, and Starbucks can be found in the same shopping center. Also, we have a notary that can notarize your personal and business documents. Please visit this Houston The UPS Store #44340 location to take advantage of a notary public.

 

SUMMARY   Reviews Summary

Customers seem to be encouraged by the reviews they left on social media platforms. This is because of the friendly atmosphere of the UPS store visited. Pictures showed the store packed with customers, which for others could be a turn-off. However, the wait time was significantly shorter than anticipated. One customer voiced their amazement at it only taking "a few minutes to get to the counter, pay, and leave the store." Another expressed their fear of having a new employee handle their transactions. However, they were pleased to see that the new employee called a senior staff member to guide them. This has been signified as top-notch customer services. The UPS store employees took a step further in their services. They helped a lady that was struggling to count the number of packages she intended to dispatch. One staff member assisted her in counting and ensured that all her packages were labeled properly. As much no one is ever happy with every service, the customers were satisfied with the UPS store. The store was noted for offering quality games at a very cheap rate. One customer attached their pictures exiting the store, showing how pleased they were. They indicated that the store offered five-star services at a very affordable rate. Many other positive reviews have been left by happy customers who have been satisfied with the store's services. The UPS store should do more in terms of managing the expectations of the customers. This was shown by how different customers viewed the store after visiting. One alarming thing is one customer claiming that the store offered a terrible wait time for customers. This is contrary to what has been reported by other customers. Some people think that certain services are personalized to cater to them, which is not the practice for the UPS store. All the same, UPS store's management has the mandate to keep their customers happy and ensure they are served to the best. This is only achievable if the store starts offering personalised services for their customers.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (7)
great service (6)
excellent servic ... (4)
recommend (2)
great customer s ... (2)
helpful staff (2)
great experience ... (2)
helpful and frie ... (2)
great job (2)
friendly and hel ... (2)
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Cons
rude (3)
extremely rude (2)
extremely rude (1)
rude (1)
go somewhere els ... (1)
terrible custome ... (1)
terrible (1)
bad experience (1)
horrible custome ... (1)
horrible (1)
The UPS Store Reviews: 100. Average Rating: 4.6
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