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Review Keywords Analysis

  1. US
  2. TX
  3. Irving
CarMax

CarMax

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Open 10:00 AM-9:00 PM now
3100 Spur 482, Irving, TX 75062, USA Get Directions
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3.7

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ABOUT   Services Excellence Summary

At CarMax, our leading-edge consumer engagements and unwavering dedication to quality have made us the largest used car dealer in the U.S. Over the years, our company has evolved and grown, and we aim to help our customers transition to a future in reciprocal trust. In 1993, CarMax introduced its revolutionary “no haggle” price philosophy, transforming the agonizing and often dreaded car-buying process into a transparent, truthful transaction for everyone. Our company philosophy is one of enhancing clients by challenging the traditional rules of retail; shifting the paradigm and prioritizing the requirements of the user. Our cars and trucks have passed a thorough inspection by expert technicians, and there are no haggling, no difficulties, and no high-pressure sales tactics in any of our stores. Select from many secondhand vehicles based on your choice, and then all of your vehicle purchasing and trade-in needs can be done in a convenient location. Sell your vehicle to CarMax; it's quick, easy and immediate, or you can leave without a trade. Each vehicle is CarMax Certified, and you can test drive it for free. CarMax Irving avoids the hassle and is situated near you, making it the place to go.

 

SUMMARY   Reviews Summary

Overall, reviews of Carmax are mostly good. Customers generally describe the sales staff as pleasant, not pushy, and supportive throughout the purchase or selling process. Several users were happy with the speed of the transaction, with a few reporting that they arrived at an agreement quickly. A few customers have commended the service they experienced as well as the variety and price. Some also mention that their relationship with the salesperson went beyond a sales transaction. They, too, might be given timely advice and help in diverse areas. Carmax has a few lo..

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (3)
super helpful (2)
very pleasant (2)
great service (2)
listened to what ... (2)
friendly staff (2)
best place (1)
beyond impressed ... (1)
helped me (1)
experience was g ... (1)
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Cons
rude (2)
unprofessional (2)
horrible (2)
waste my time (1)
worst experience ... (1)
worst experience ... (1)
felt disrespecte ... (1)
expensive (1)
poor customer se ... (1)
not friendly (1)
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CarMax Reviews: 104. Average Rating: 3.7
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