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1st Call Plumbing, Heating & Air

Name: 1st Call Plumbing, Heating & Air
Address: San Antonio, US
Telephone: +12104460200
Rating: 4.932

103 reviews

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+12104460200

Open 7:00 AM - 7:00 PM now

5511 Brewster St, San Antonio, TX 78233, USA Get Directions

emergency plumber Best Emergency Plumbers in United States Best Emergency Plumbers in Texas general contractor Best General Contractors in United States Best General Contractors in Texas plumber Top Plumbers in United States Top Plumbers in Texas

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ABOUT Services Excellence Summary

Company: 1st Call Plumbing, Heating & Air Area: San Antonio, Texas and nearby areas John and Anne Aramendia, local plumbers, have been providing quality plumbing and HVAC services to San Antonio residents and business owners for more than 29 years. They have a solid reputation both in the community and in the plumbing industry, thanks to their commitment and effort. 1st Call Plumbing, Heating & Air is working hard to preserve and continue to earn that trust. Our customers can confidently call us for plumbing services in Boerne. We offer a wide range of plumbing and HVAC services, and each service is carried out by a qualified technician. If you call us to your location, like Boerne, we will quickly find the source of the issue and provide a solution. Our technician will have all necessary tools and equipment on hand to complete your repair. If your air conditioner is not working, we will let you know if it requires replacing or needs repair. We pledge to work hard for you and be honest.

SUMMARY Reviews Summary

Reviewers have fewer than 10 criticisms and nearly universal appreciation for the firm. The assessment reveals that 1st Choice Plumbing, Heating & Air Conditioning employees, particularly Ruben, JJ, Oscar, and Eric and Lorenze, provide outstanding customer support. The clients valued their quick response time, professionalism, clarity of services offered, and focus on open conversation concerning service requirements and billing. Many comments show price satisfaction compared to others, which contributes to the belief that the business provides affordable service. 1st Call Plumbing, Heating & Air Conditioning receives general advice about its fantastic service and hiring process, and clients tend to use and recommend it for future A/C and plumbing requirements. The evaluations end with customer statements that they now trust a company to meet their household needs. It confirms high customer satisfaction levels and repeat business for the firm. Clients now have trust in the organization.

Heidi left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jan 19

Verified

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

very professiona ... (6)

great service (6)

highly recommend ... (4)

on time (4)

use them again (3)

amazing service (3)

amazing job (3)

very personable (2)

did an amazing j ... (2)

Cons

not worth (1)

1st Call Plumbing, Heating & Air Reviews: 103. Average Rating: 4.9

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% summary

Excellent

50%

Good

Average

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50%

Reviews (2) Google Reviews (101)

Heidi

on Trustanalytica

Fix negative reputation Fix negative reputation

If you want to get raked over the coals financially call 1st Call Plumbing, Heating & Air. Just had 1st Call Plumbing & Heating literally do a 20 minute job and they charged us $621or $31 dollars per minute!!!!! That was with their 5% discount. I called their office to complain or negotiate, got shuffled around and was told they would call their techs Nate and Jake with updated pricing which was no less than the 5% Nate and Jake were able to give up front. Placate the customer to get them off phone only to maintain pricing. Yesterday one of our Pex elbow connections sprung a leak and was dripping through our ceiling so my husband cut through the ceiling drywall to see where the leak was coming from, pulled insulation out, covered everything nearby and ran a spotlight the the site. All these plumbers had to do was bring their special crimping tools, attach a new joint, and throw on a foam noodle for good measure, and carry their own ladder in and out. At core only took MAYBE 20 minutes of work. $31 per minute or $621 later we decided never to call these crooks again and highly recommend no else does either. They lure you in with a free quote and quick service, not worth it unless you have money to burn!

Judith

on Trustanalytica

Ruben Duran was my technician. The reason I called for service was for the ac drain being clogged, and requested the annual tuneup if time permitted. He explained the two possibilities for the drainage problem, and fortunately it was just a minor clog. He was able to do the tuneup in the same visit since the unit didn't need a more extensive repair first. I wasn't charged extra for the clog since flushing the line is included in the tuneup. During the tuneup, he found the capacitor to be almost dead and needed to be replaced. He showed me the diagnostic used to determine that, which assured me it was a legitimately needed repair. So l've found an ac and plumbing company that I can trust for future needs after some disappointing results with a couple others.

Heidi left a 1 star review

★☆☆☆☆

On TrustAnalytica

10 months ago

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