Customer serviceQuick repairsKnowledgeable techniciansFair pricingGreat experienceDiagnosisBattery replacementOil changeTire replacementFriendly service
About this business
Pep Boys — Manny, Moe & Jack is the name of an American aftermarket automotive service provider. Pep Auto Supply was its original name. The company was established by Emanuel Rosenfeld, Maurice Strauss, and W. Graham Jackson in 1921 in Philadelphia, Pennsylvania. Manny Rosenfeld, Moe Strauss, and Jack Jackson (not a true associate, Jack could be a pun on the quantity "one" or store number, however, the mechanics is unclear) and one of the four friends who contributed $200 each to start a single store of auto parts in August 1921.
Reviews Summary
Summaries of the reviews reveal that customer service at the location is excellent based on feedback. Julio, Sebastian, Chris, Randy, and others were recognized for their professionalism, efficiency, and thoroughness in servicing and repairs. People entered tired and stressed but were stunned by a quick turnaround and the attention received. Even in challenging situations, encounters were predominantly positive. Calm customers toured fully repaired or serviced vehicles with assurances that they were in great hands. There were delays, but they were worth it because the work was better than any other shop in town. No one hesitated to return and recommend it to others. One person said they would return and not mind bringing a family member back for service. Several positive reviews have been highlighted, with most customers deeply grateful for the excellent customer service their vehicles received. Everyone looks happier with smiles on their faces.
Frequently asked questions
6 questions
What do Pep Boys clients say about the work?
Reviewers frequently highlight the team's excellent customer service, quick turnaround times, and the quality of repairs. Specific staff members like Randy and Julio receive praise for their helpfulness and expertise, contributing to a positive overall experience.
Does Pep Boys offer tire installation services in San Antonio?
Yes, they provide comprehensive tire services including tire installation, tire rotation, and new tires. Customers appreciate their efficiency, with some noting quick service even during busy times.
Can I get a battery replacement at Pep Boys, and how do customers feel about their service?
Yes, they offer battery replacement, testing, and terminal cleaning. Reviewers commend their prompt service, with many noting that battery replacements are handled efficiently and effectively.
How does Pep Boys handle oil changes, and what do customers say about the speed?
They provide conventional and synthetic oil changes, including oil changes with a filter. Customers often mention the quick service, with some stating their oil change was completed in a timely manner.
What kind of diagnostic services does Pep Boys offer?
Pep Boys offers diagnostic services such as check engine light diagnosis, vehicle system scans, and trouble code readings. Customers report satisfaction with the thoroughness of their diagnostics.