Texas Remodeling and Deck Pros

In January, I researched several companies to complete the installation of a patio on my new home. I wanted to design a composite deck that would stand the test of the years, and found two companies in San Antonio offering the installation services I required. After reviewing the company’s website, I decided to go with Texas Remodeling Pros as I did like the photos of the work they had recently completed. Their salesman Michael arrived to my home and assessed the size of the upcoming operation. It seemed like a fairly easy process to design and Michael and I discussed my payment options. I consider myself intelligent and am not trying to be ignorant or obtuse about how Michael and I discussed what payment options were available and how I could lower the price. As a veteran, Michael offered me a veteran’s discount that took the price down from $11,366 to $9,093. He then stated that if I paid in Cash, I could save an additional savings that would bring my total down to $8525 if I didn’t use my Credit Card. I jumped at the opportunity to save more as the company offered financing, credit cards and a payment of a check as a way to pay. Last week, I made my first deposit from my bank account where the money was debited from my checking’s account. When the final payment was requested of $4500 yesterday, I questioned Evan as to why I wasn’t given my Cash discount because I paid the money from the cash out of my checking’s account. She began to speak quickly about me not paying “All Cash” for my deposit. She stated arrangements were not made to come and pick up the cash from my home. I quickly informed her that no one from Texas Remodeling Pros informed me that they needed to come and pick up CASH from my home for me to get the required Cash Discount. I was quite upset that I felt I was deceived a bit and wanted my discount . Because she had to leave for the day, I did not want to argue back and forth with Evan. I have never had a company require me to pay “All Cash” for a discount, especially when I didn’t use my credit card for my initial payment. I write this review so that any other customer seeing an “All Cash discount” is not bamboozled like I felt I was yesterday. While I enjoy looking at my patio, I didn’t enjoy the trash the workers left on my property while they were working. I did reach out to the company and they did rectify the issue immediately, but they should encourage their vendors to respect a customer’s home at all times. Also, I would highly recommend getting multiple bids when utilizing this company. I also considered them for my front circle driveway, but quickly dropped them from the running after a 115K bid was presented to me. I even informed Michael that I had 3 Bids in the 40’s and he stated that he was the best… (Yeah OK…) didn’t go with them…. While it’s cute, nothing about the patio screams $9000, especially with the few materials that were delivered to complete the construction. All in all, I just recommend you question everything they say and look at the fine details of your contract.