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Car-Mart of Wichita Falls

Name: Car-Mart of Wichita Falls
Address: Wichita Falls, US
Telephone: +19407630121
Rating: 4.3824

102 reviews

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+19407630121

Open 9:00 AM-6:00 PM now

2710 Old Jacksboro Hwy, Wichita Falls, TX 76302, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Texas

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ABOUT Services Excellence Summary

Our core mission is to assist individuals in stressful situations by offering a range of services, including used car ownership, to ensure that they remain on the road. For over thirty years, Car-Mart of Wichita Falls has been providing quality used cars at low costs with easy used car financing to hardworking Americans. With convenient shopping and the option to buy, finance, and pay at one location, our customers keep returning to Car-Mart because we offer easy financing and low down payments on high-quality used vehicles. To achieve our mission of making customers happy, we are committed to providing high-quality used vehicles at a reasonable price and offering innovative vehicle financing and service options. We strive to be America's best auto finance and sales company, as judged both by our customers and associates.

SUMMARY Reviews Summary

Car Mart's clients are mostly optimistic about the buying experience and customer service they received. Many reviewers commend the employees who helped them, specifically Michael and Joe, for their assistance in selecting a quality car with agreeable terms for payment. The affordability of a down payment was attractive to many and their monthly payment was seen as selective, according to the comments. The personnel's professionalism and determination to ensure everyone's comfort was appreciated by many and they were given a recommendation. The welcoming ambiance was something customers saw while at the car dealer. Also, the reviewers respected the way they were inculcated into getting the best solution that meets their needs. Client-reviewed that the waiting period was too long due to under-staffing. However, several reviewers who felt that they had experienced exceptional customer service and were happy with their vehicle purchasing experience. The complaints mostly have to do with long wait times and whether or not customers have been able to get a loan.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

highly recommend ... (7)

very helpful (5)

very friendly (5)

great experience ... (4)

friendly staff (3)

best place (3)

helped me (3)

great job (3)

amazing job (2)

Cons

not a good exper ... (2)

disrespectful (2)

unhappy (2)

frustrating (2)

expensive (2)

rude (1)

horrible (1)

too busy (1)

poor customer se ... (1)

rude (1)