We Accept Trade-Ins at The Used Car Factory. You will be fairly assessed for your trade so you don't have to waste time. Do not worry, we take all types of vehicles, even if they are to be repaired. You are free to think of the value of your car for us. You can schedule a no-pressure consultation with us by calling us or going to our office. That is not all, as the items we accept include those that are not listed. Just call us, and we will assess your car to indicate the trade-in value.
West Jordan, UT 84088
Hours of operation: Mon-Sat 11:00 to 8:00 pm
Our doors are always open to the public, and we provide service delivery to the satisfaction of our customers. Our used car collection is accessible, and our clients can access the assistance of car financing to make their journey smooth. We offer walking tours for our customers to experience the cars they have bought.
Reviews Summary
Most of the customer reviews on the car dealership's website are positive, with several buyers emphasizing the quality of the customer service, efficiency of the process and complete experience. Residents have praised representatives Dre, Julio, and Andres, saying that their knowledge and friendliness have been unparalleled. Quotations from anonymous customers indicate superior interaction and service. There are multiple reviews from a single user who has praised the company's dedication to the client, stress-free service, and no-hassle purchase. Another car buyer stated how the employees, especially those who purchased the car, do anything to make them comfortable. Some customers praised the consultation and friendliness of the team. However, there were a few negative testimonials. One negative testimonial indicates that communicating is not as useful as expected. Another negative testimony discusses the presence of additional confusing information, which is challenging for the customers.
Frequently asked questions
7 questions
What do clients say about the customer service at The Used Car Factory?
Clients frequently praise the friendly and helpful staff, noting that team members like Castillo and Andres provide excellent assistance during the car buying process. Many reviewers mention a no-pressure environment and prompt responses to inquiries.
Does The Used Car Factory accept trade-ins, and how is the process described by customers?
Yes, they accept trade-ins of all types, including vehicles needing repairs. Customers appreciate the fair valuation process and the no-pressure consultations, often noting a smooth experience when trading in their vehicles.
What services does The Used Car Factory offer?
They provide a range of services including used car sales, certified pre-owned vehicles, car financing options, detailing services, diagnostic services, repair services, title replacement assistance, and warranty information.
What are the hours of operation for The Used Car Factory?
Their hours are as follows: Monday: 10:00 AM - 7:00 PM, Tuesday: 10:00 AM - 7:00 PM, Wednesday: 10:00 AM - 7:00 PM, Thursday: 10:00 AM - 7:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 10:00 AM - 7:00 PM, Sunday: Closed.
Can I get financing options at The Used Car Factory?
Yes, they offer various car financing options to help customers purchase their vehicles. Reviewers have noted that the team works to secure the best rates for their loans, making the financing process straightforward.
Does The Used Car Factory provide vehicle maintenance services?
Yes, they offer vehicle maintenance services including detailing, diagnostic, and repair services, ensuring that customers can maintain their vehicles after purchase.